Lead Correctional Case Management & Reentry

State of Tennessee; Memphis (TN); On-site; USD 55,000 - 68,000; Full time

Job summary

State of Tennessee, Department of Correction in Memphis, TN seeks a Chief Case Manager to lead institutional case management and correctional program operations. You will manage staff, develop policies, and oversee classification and reentry processes to ensure compliant service delivery.

You will conduct quality assurance, analyze data for trends, and collaborate with internal and external partners to guide offender transition planning and program effectiveness.

Qualifications

• Education: Associate's degree and three years of relevant experience in corrections, community supervision, case management, rehabilitation services, or related field.
• Substitution of Experience for Education: Full-time relevant experience may substitute for the required education on a year-for-year basis, up to two years.
• Substitution of Education for Experience: Two years of relevant graduate coursework may substitute for the required experience on a year-for-year basis.
• Three years as a TDOC Case Manager with the Tennessee Department of Correction.

Responsibilities

• Lead case management and institutional program operations and may supervise staff to oversee classification and reentry processes (admissions, releases, processing, contraband prevention, records, transfers).
• Serve as the institutional SME for case management, classification and/or inmate placement, program operations, and provide technical guidance and case approvals.
• Develop, update, and issue local policies or SOPs and implement through directives, training, and monitoring ensuring TDOC and ACA standards and compliance with state and federal requirements and best practices.
• Perform quality assurance audits of caseloads, documentation, and risk-needs assessments.
• Analyze data to ensure compliance and outcomes while using findings to prioritize work, guide decisions, and communicate trends, results, and compliance updates.
• Evaluate service providers and resources to ensure offenders receive services.
• Coordinate reentry planning by assessing underlying needs, reviewing cases prior to release, and collaborating with Unit Managers, Counselors, Reentry Specialists, and community partners.
• Conduct regular housing unit visits to engage offenders on case management needs and program questions, collaborate regularly with peers and supervisors, participate in duty officer rotations, and represent the institution with external agencies supporting reentry.

Skills

Active Learning and Listening

Critical Thinking

Judgment and Decision Making

Time Management

Education

Associate's degree

Graduate coursework in criminal justice, social work, psychology or behavioral science

Tools

Personal Computer

Telephone

Printer/Scanner

Calculator

Digital Camera

Job description

State of Tennessee, Department of Correction in Memphis, TN seeks a Chief Case Manager to lead institutional case management and correctional program operations. You will manage staff, develop policies, and oversee classification and reentry processes to ensure compliant service delivery.

You will conduct quality assurance, analyze data for trends, and collaborate with internal and external partners to guide offender transition planning and program effectiveness.