Lead Coordinator - Enrollment

ILLINOIS CENTRAL COLLEGE; Peoria (IL); On-site; USD 53,000 - 60,000; Full time

Job summary

Illinois Central College is seeking an Enrollment Services Lead Coordinator to foster positive student interactions and support enrollment goals across Peoria campuses. The role emphasizes enhancing student-centered processes and coordinating with the Enrollment Manager to ensure coverage and quality service.

The position focuses on financial aid outreach, frontline staff training, and cross-training with advisement and admissions to improve the student experience and outcomes.

Qualifications

• Bachelor’s degree required.
• 1 year of experience in a customer service supervisory role.
• Experience in enrollment services or higher education preferred.
• Knowledge of financial aid principles.
• Proficient in Microsoft Office Suite and database systems.
• Strong organizational and prioritization skills.
• Analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities and teamwork.

Responsibilities

• Oversee daily enrollment services operations on Peoria and East Peoria campuses.
• Supervise and schedule temporary, part-time, and student staff.
• Provide frontline support by advising, investigating, and resolving financial aid issues.
• Escalate complex cases as needed to ensure timely resolution.
• Develop and deliver training for frontline staff in collaboration with the manager.
• Facilitate cross-training with advisement, admissions, and other departments.
• Stay current on financial aid regulations and processes to ensure compliant service delivery.
• Assist in continuous improvement efforts to refine enrollment processes and enhance satisfaction.

Skills

Customer service supervision

Verbal communication

Written communication

Interpersonal skills

Analytical thinking

Problem solving

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office Suite

Database systems

Job description

Position Title:Lead Coordinator - EnrollmentCampus:East Peoria Campus, Peoria CampusEmployment Type:Management, StaffFull timeDepartment:EnrollmentStart Date:10/01/2026Job Description:SummaryAs a member of the Division of Student Success at Illinois Central College, the Enrollment Services Lead Coordinator is essential in fostering positive student interactions, enhancing student-centered processes, cultivating a sense of belonging, and collaborating to support student success. Reporting directly to the Enrollment Services Manager, the Lead Coordinator focuses on financial aid outreach and advisement, while assisting the Manager with the day-to-day oversight of the Enrollment Specialists. Key responsibilities include managing escalated service issues, ensuring campus coverage, supporting peak service periods, and training frontline staff to achieve first-contact resolution. The coordinator also leads cross-training with departments such as advising and admissions to enhance student experiences and support ICC's enrollment and student success goals. This position helps to advance departmental and divisional goals while supporting the college’s overall mission and strategic priorities.Compensation for the Lead Coordinator- Enrollment is $52,915.20 - $59,529.60 annually.For submitting a complete application, please include a resume and cover letter.Essential FunctionsThis list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Facilitate student success by offering personalized support, guiding students to resources, and acknowledging each student's unique story.Enhance student success by identifying and providing feedback on process improvements and utilizing data as needed to ensure that resources and services effectively meet student needs.Support student success by collaborating to ensure coordinated efforts in addressing student needs and enhancing overall outcomes.Advance student success by engaging in ongoing professional development and growth opportunities to stay current with best practices and effectively address evolving student needs.Oversee daily operations of enrollment services on Peoria and East Peoria campuses, coordinating with the manager to ensure consistent coverage.Supervise and schedule temporary, part-time, and student staff, maintaining high service standards and acting as supervisor in the manager's absence.Provide frontline support by advising, investigating, and resolving financial aid and related issues, escalating complex cases as needed.Manage financial aid outreach efforts within enrollment services and additional outreach as assigned to promote financial aid awareness and accessibility.Develop and deliver training for frontline staff in collaboration with the manager, ensuring consistency, readiness, and first-contact resolution.Facilitate cross-training with advisement, admissions, and other departments to integrate financial aid knowledge and enhance the student experience.Stay current on financial aid regulations and business processes to ensure accurate, compliant service delivery.Assist in continuous improvement efforts to refine enrollment processes, enhancing service efficiency and customer satisfaction.Perform related duties as required.Minimum QualificationsThe requirements listed below are representative of the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities.Bachelor’s degree.Minimum of 1 year of experience in a customer service supervisory role.Enrollment services experience.Knowledge of principles and practices of financial aid.Proficient in Microsoft Office Suite and other related database systems.Strong organizational and prioritization skills.Strong analytical and problem-solving skills.Strong verbal and written communication skills.Strong interpersonal skills, including the ability to establish and maintain cooperative and professional working relationships with others.Preferred QualificationsExperience working in higher education.Financial aid experience.EEOC StatementIllinois Central College provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, ancestry, pregnancy, physical or mental disability, sexual orientation, gender identity or expression, marital or familial status, order of protection status, use of VESSA rights, genetic information, military or veteran status (including discharge status), or any other protected status in accordance with applicable federal, state, and local laws.Illinois Central College offers a comprehensive benefit package for full-time employees, including:paid time off;11 paid holidays; 2 floating holidaysmedical, dental, vision, life and long-term disability insurance;tuition waivers for employee, spouse and dependent children;on-site childcare center;403(b) retirement plans; andState University Retirement System pension plan.To