Lead Conversion Manager

Rehlko; Milwaukee (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Rehlko is seeking a Lead Conversion Manager to lead reporting, optimization, planning and execution of residential lead conversion activities under the Director of Lead Conversion.

This role builds detailed reporting and analyses for KPIs in converting Kohler Generator-based quotes and service leads for dealers, covering lead submission, processing, qualification, quality, assignment, dealer processing and follow-up.

Responsibilities

• Report Development & Analysis: Develop key performance-based reports within Salesforce.
• Insights & Strategy: Analyze data to identify trends and opportunities for conversion optimization.
• Conversion Optimization: Support projects to increase conversion rates through sales and post-sale funnels.

Job description

JOB REQUIREMENTS: Why Work at Rehlko

Creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer At Rehlko

Our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world.

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Why You Will Love this Job

Under the direction of the Director of Lead Conversion, the Lead Conversion Manager of Lead Conversion supports the reporting, optimization, planning and execution of residential lead conversion activities.

This role is responsible for building detailed reporting and analyses for each critical KPI in converting both Kohler Generator-based quote and service leads for dealers. These lead conversion phases include lead submission, lead processing, lead qualification, lead quality, lead assignment, dealer processing and lead follow-up. From these analyses, the Lead Conversion Manager will work with the Director of Lead Conversion to identify efficiency opportunities and work cross-functionally with other departments to support new strategies and technologies to support these gaps.

Analytics & Reporting (approx. 50%)

Track lead volume, speed-to-lead metrics, and lead quality across platforms (e.g., website, chat, forms, call center, AI conversations), individual lead channels, geographies and dealers. Create executive dashboards and reports on key KPIs and trends.

Insights & Strategy (20%)

Analyze data to identify trends, bottlenecks, and opportunities for conversion optimization. Perform root cause analysis on performance drops and provide recommendations for improvements in marketing campaigns, processes, technology, communication or sales approaches.

Conversion Optimization (approx. 30%)

Support projects and strategies to increase conversion rates through each phase of the sales and post-sale funnels.

Specific Responsibilities

• Report Development & Analysis: Develop key performance-based reports within SalesForce, P