Lead Contents Restoration Technician

Blue Kangaroo Packoutz of Encino and Ventura; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Career Advancement Opportunities

Paid Training

Flexible Scheduling

Active Work Environment

401-K with Employer Match

Access to Company Health Insurance Plan

Job summary

A reputable restoration company in San Antonio, TX, seeks an operational support team member to assist in remediation efforts. Responsibilities include maintaining equipment, leading technicians, and ensuring careful handling of client contents. Preferred qualifications include bilingualism in English and Spanish, experience in construction/restoration, and customer service skills. The role demands physical capability to lift over 50 lbs. The company offers benefits like career advancement opportunities and health insurance.

Qualifications

• IICRC certifications are preferred.
• Must possess a sense of urgency and a positive attitude.
• Experience in construction, restoration, or insurance industries is preferred.

Responsibilities

• Maintain equipment used in daily tasks.
• Lead a team of technicians ensuring adherence to standards.
• Perform Dry and Wet mitigation/pre-cleaning.
• Transport contents for cleaning and storage.
• Package contents to prevent damage during transport.

Skills

Bilingual (English & Spanish)

Customer service principles

Ability to multitask

Professional demeanor

Strong work ethic

Job description

Company Overview

Blue Kangaroo PACKOUTZ is the trusted name for comprehensive contents, furniture, art, and document restoration services. We offer solutions and prioritize quality workmanship and service that restores what matters most to our customers. We are committed to exceptional levels of compassion, care, and communication with our customers and partners. Our TX based locations are expanding rapidly and we’ve got a growing and dynamic team.

What We Do

We’re focused on utilizing industry best practices for the handling of personal business assets that have been damaged. Clients seek out Blue Kangaroo PACKOUTZ after fire, water, mold, or other damage—it’s a very sensitive situation they’re facing, so we work hard to make the restoration process seamless and stress‑free. You’ll play a vital role in helping families and businesses recover from disasters.

Job Summary

This position is responsible for providing operational support in remediation efforts for client contents. Main functions will include performing tasks related to packout and packback services, contents cleaning, deodorizing, manipulation, and storage. This position will be required to use a variety of specialized equipment and cleaning chemicals under supervision. Additionally, the person in this role will be required to learn our digital inventory system that is administered through a company provided iPhone.

Responsibilities

• Maintaining equipment used in daily tasks
• Lead a team of technicians to ensure they are following IICRC Standards
• Perform Dry and Wet mitigation/pre‑cleaning using accepted BELFOR procedures
• Manipulate contents at the client site to allow for the remediation crew to perform required tasks
• Take exceptional care to package contents to prevent damage during transport
• Transport contents to cleaning facility for cleaning and storage
• Adhere to MSDS recognized standards
• Perform daily vehicle safety and maintenance inspections and maintain in clean serviceable condition
• Must have a caring spirit, commitment to exceptional customer service, principles, and practices

Qualifications

• Bilingual Speakers (English & Spanish) strongly preferred
• Construction, restoration, or insurance industry experience preferred
• IICRC certifications preferred
• Must be able to identify Product (consumables), usage, and disposal requirements with training
• Eligible to operate a motor vehicle per Blue Kangaroo Packoutz’s vehicle policy
• Possess a sense of urgency, professional demeanor, positive attitude, and strong work ethic
• Ability to multitask in a fast‑paced environment
• Comprehensive understanding of customer service principles and practices
• Must be authorized to work in the United States

Physical Requirements

• Frequent lifting in excess of 50 lbs
• Access and mobility in tight spaces

Benefits/Perks

• Career Advancement Opportunities
• Paid Training
• Flexible Scheduling
• Active Work Environment
• 401‑K with Employer Match
• Access to Company Health Insurance Plan

Compensation

Commiserate with Experience