Lead Contents Restoration Technician

Blue Kangaroo Packoutz of Encino and Ventura; Houston (TX); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Opportunity for advancement

Training & development

Job summary

A restoration service provider in Houston is seeking individuals for operational support roles. Responsibilities include maintaining equipment, leading teams, and managing packout/packback services for furniture, documents, and other contents. Candidates should preferably have experience in construction or restoration with IICRC certifications, be bilingual in English and Spanish, and possess a strong work ethic. This position offers a pay rate of $20-25 per hour based on experience, alongside benefits like 401(k) matching and health insurance.

Qualifications

• Experience in construction, restoration, or insurance industry preferred.
• IICRC certifications preferred.
• Eligible to operate a motor vehicle.
• Must be authorized to work in the United States.

Responsibilities

• Maintaining equipment used in daily tasks.
• Lead a team of technicians to ensure conformity to standards.
• Perform Dry and Wet mitigation/pre-cleaning.
• Manipulate contents at client site for remediation.
• Transport contents to cleaning facility.

Skills

Bilingual Speakers (English & Spanish)

Customer service principles

Ability to multitask

Professional demeanor

Job description

Overview

Blue Kangaroo PACKOUTZ is the trusted name for comprehensive contents, furniture, art, and document restoration services. We offer solutions and prioritize quality workmanship and service that restores what matters most to our customers. Our TX based locations are expanding rapidly and we’ve got a growing and dynamic team.

Job Summary

This position is responsible for providing operational support in remediation efforts for client contents. Main functions will include performing tasks related to packout and packback services, contents cleaning, deodorizing, manipulation, and storage. This position will be required to use a variety of specialized equipment and cleaning chemicals under supervision. Additionally, the person in this role will be required to learn our digital inventory system that is administered through a company provided iPhone.

Responsibilities

• Maintaining equipment used in daily tasks
• Lead a team of technicians to ensure they are following IICRC Standards
• Perform Dry and Wet mitigation/pre-cleaning using accepted BELFOR procedures
• Manipulate contents at the client site to allow for the remediation crew to perform required tasks
• Take exceptional care to package contents to prevent damage during transport
• Transport contents to cleaning facility for cleaning and storage
• Adhere to MSDS recognized standards
• Perform daily vehicle safety and maintenance inspections and maintain in clean serviceable condition
• Must have a caring spirit, commitment to exceptional customer service, principles, and practices

Qualifications

• Bilingual Speakers (English & Spanish) strongly preferred
• Construction, restoration, or insurance industry experience preferred
• IICRC certifications preferred
• Must be able to identify Product (consumables), usage, and disposal requirements with training
• Eligible to operate a motor vehicle per Blue Kangaroo Packoutz’s vehicle policy
• Possess a sense of urgency, professional demeanor, positive attitude, and strong work ethic
• Ability to multitask in a fast-paced environment
• Comprehensive understanding of customer service principles and practices Physical Requirements
• Must be authorized to work in the United States

Physical Requirements

• Frequent lifting in excess of 50 lbs
• Access and mobility in tight spaces

Compensation

$20-25/hour depending on experience

Benefits

• 401(k) matching
• Competitive salary
• Health insurance
• Opportunity for advancement
• Training & development