Lead Consumer Lending: Mentor, Grow & Impact

North Star Community Credit Union; Devils Lake (ND); On-site; USD 85,000 - 115,000; Full time

Job summary

North Star Community Credit Union in Devils Lake, ND, is seeking a Consumer Lending Manager to lead and mentor the lending team while shaping strategy across underwriting, portfolio management and regulatory compliance.

You’ll balance hands-on loan work with leadership, coach staff, and drive a data-driven approach to improve loan quality, member experience, and product competitiveness within a fast-paced credit union environment.

Qualifications

• 5–8 years of experience in consumer lending or financial services.
• Proven success in loan origination, underwriting, and portfolio management.
• Strong knowledge of consumer lending regulations and compliance requirements.
• Demonstrated experience mentoring, coaching, or leading lending staff.
• Strong communication skills with the ability to influence, guide, and collaborate.
• Proficiency with Microsoft Office and core banking/lending systems.
• High level of accuracy, accountability, and professionalism.

Responsibilities

• Mentor, coach, and train lending staff on consumer lending policies, procedures, and best practices
• Help team members build confidence, consistency, and strong production results
• Foster a culture of accountability, learning, and member‑focused service excellence
• Manage complex consumer loans from start to finish, including interviewing, underwriting, approval, and closing
• Ensure every loan decision reflects sound credit judgment, accuracy, and compliance
• Support seamless, high‑quality member lending experience
• Monitor and analyze loan portfolio performance using a proactive, data‑driven approach
• Oversee delinquency management and ensure strong credit quality across the portfolio
• Ensure regulatory compliance and accurate reporting, including oversight of the Visa credit card portfolio
• Identify risks early and take action to protect members and the credit union
• Continuously evaluate lending products, policies, and procedures for improvement
• Recommend enhancements to improve competitiveness and member value
• Stay current on lending trends, emerging products, and competitor rates
• Partner with leadership to recommend rate and product adjustments
• Collaborate with marketing to support consumer loan promotions
• Work closely with core systems teams to ensure smooth daily lending operations
• Support continuous improvement across lending workflows and systems

Skills

Consumer lending

Leadership

Portfolio management

Underwriting

Regulatory compliance

Mentoring

Communication

Tools

Microsoft Office

Core banking systems

Job description

North Star Community Credit Union in Devils Lake, ND, is seeking a Consumer Lending Manager to lead and mentor the lending team while shaping strategy across underwriting, portfolio management and regulatory compliance.

You’ll balance hands-on loan work with leadership, coach staff, and drive a data-driven approach to improve loan quality, member experience, and product competitiveness within a fast-paced credit union environment.