Consumer Lending Manager

North Star Community Credit Union; Rugby (ND); On-site; USD 75,000 - 110,000; Full time

Job summary

North Star Community Credit Union is seeking a Consumer Lending Manager in Rugby, North Dakota. You will lead a hands-on lending team, mentoring staff, and shaping the strategic direction of the lending portfolio to deliver strong member outcomes.

You’ll balance coaching with hands-on underwriting, portfolio management, and regulatory compliance, fostering a culture of accuracy, accountability, and service excellence across the lending function.

Qualifications

• 5-8 years of experience in consumer lending or financial services
• Proven success in loan origination, underwriting, and portfolio management
• Strong knowledge of consumer lending regulations and compliance requirements
• Demonstrated experience mentoring, coaching, or leading lending staff
• Strong communication skills with the ability to influence, guide, and collaborate
• Proficiency with Microsoft Office and core banking/lending systems
• High level of accuracy, accountability, and professionalism

Responsibilities

• Mentor, coach, and train lending staff on consumer lending policies, procedures, and best practices
• Help team members build confidence, consistency, and strong production results
• Foster a culture of accountability, learning, and member‑focused service excellence
• Manage complex consumer loans from start to finish, including interviewing, underwriting, approval, and closing
• Ensure every loan decision reflects sound credit judgment, accuracy, and compliance

Skills

Loan origination

Underwriting

Portfolio management

Regulatory knowledge

Mentoring

Communication

Core banking systems

Microsoft Office

Tools

Core banking systems

Microsoft Office

Job description

Consumer Lending Manager

North Star Community Credit Union Rugby, North Dakota, United States

About this position

Make a Difference—One Member, One Loan, One Conversation at a Time

At North Star Community Credit Union, we don’t just process loans—we help people move forward in life. Every decision you make directly impacts a member’s goals, stability, and future. We’re looking for a hands‑on, people‑first lending leader who is energized by developing talent, driving performance, and delivering meaningful member outcomes.

If you thrive in a fast‑paced lending environment, love coaching others to succeed, and want your work to truly matter every day, this is your opportunity to step into a high‑impact leadership role and shape the future of consumer lending.

What You’ll Do

In this role, you’ll be a key driver of lending success—balancing hands‑on lending expertise with leadership, coaching, and strategic portfolio management.

• Mentor, coach, and train lending staff on consumer lending policies, procedures, and best practices
• Help team members build confidence, consistency, and strong production results
• Foster a culture of accountability, learning, and member‑focused service excellence

Drive the Full Lending Experience

• Manage complex consumer loans from start to finish, including interviewing, underwriting, approval, and closing
• Ensure every loan decision reflects sound credit judgment, accuracy, and compliance
• Support seamless, high‑quality member lending experience

Strengthen Portfolio Performance & Compliance

• Monitor and analyze loan portfolio performance using a proactive, data‑driven approach
• Oversee delinquency management and ensure strong credit quality across the portfolio
• Ensure regulatory compliance and accurate reporting, including oversight of the Visa credit card portfolio
• Identify risks early and take action to protect members and the credit union

Innovate Products & Improve Processes

• Continuously evaluate lending products, policies, and procedures for improvement
• Recommend enhancements to improve competitiveness and member value
• Stay current on lending trends, emerging products, and competitor rates
• Partner with leadership to recommend rate and product adjustments

Support Growth & Cross‑Functional Success

• Collaborate with marketing to support consumer loan promotions
• Work closely with core systems teams to ensure smooth daily lending operations
• Support continuous improvement across lending workflows and systems

What Success Looks Like

• Lending staff feel supported, confident, and continuously improving under your guidance
• Loan decisions are accurate, compliant, and aligned with credit union standards
• Portfolio performance is strong, with proactive delinquency and risk management
• Members experience smooth, professional, and timely lending service
• Lending products and processes continuously evolve to meet member needs and market trends
• You are seen as a trusted leader, coach, and lending expert within the organization

What You Bring

• 5-8 years of experience in consumer lending or financial services
• Proven success in loan origination, underwriting, and portfolio management
• Strong knowledge of consumer lending regulations and compliance requirements
• Demonstrated experience mentoring, coaching, or leading lending staff
• Strong communication skills with the ability to influence, guide, and collaborate
• Proficiency with Microsoft Office and core banking/lending systems
• High level of accuracy, accountability, and professionalism

Why You’ll Love Working Here

• Meaningful Impact: Help shape financial outcomes for members and your team every day
• Leadership Opportunity: Influence lending strategy, performance, and team development
• Supportive Culture: Be part of a team committed to The North Star Way
• Growth & Innovation: Contribute to evolving lending products and practices
• Community Focus: Make a difference beyond the workplace through community involvement

Work Environment & Physical Requirements

• Professional office environment within a lending and administrative setting
• Extended periods of sitting, standing, computer work, and document review
• Frequent use of hands and fingers for typing and system navigation
• Occasional lifting of up to 50 pounds (files, office supplies, equipment)