Lead Consultant

Jobgether; United States; Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

Remote work flexibility

401(k) plan with employer contribution

Paid time off

Comprehensive employee benefits

Job summary

Jobgether is seeking an Atlassian Specialist to administer Jira and other Atlassian products, support clients through implementation and optimization, and help drive sales through solutions. The role supports on-call duties and requires Atlassian certifications as part of ongoing professional development.

Remote work from anywhere in the United States is encouraged, with a focus on client satisfaction, process improvement, and content creation about the Atlassian ecosystem.

Qualifications

• Experience: At least 1 year in a client service, technical support, or help desk role. Jira administrator preferred.
• Ability to administer Atlassian products, troubleshoot issues, and guide implementation and configuration.
• Strong organizational and time-management skills for multi-client support.
• Excellent written and verbal communication for technical and business audiences.
• Analytical problem-solving to identify root causes and craft effective solutions.
• Confidence advising clients on best practices and recommendations.
• Team-oriented mindset with collaboration and feedback.
• Proactive, independent work style and accountability for results.
• Willingness to obtain Atlassian certifications and expand technical knowledge.
• US work authorization and willingness to complete background checks.

Responsibilities

• Administer Atlassian products and support clients with implementation, configuration, and optimization.
• Provide on-call support outside standard hours and respond to outages to meet SLAs.
• Identify opportunities to improve processes and client services for better solutions.
• Obtain Atlassian certifications and earn Pro Skills badges.
• Support sales through proposals, renewals, and quarterly reviews.
• Create Atlassian ecosystem content including blog posts and white papers.
• Build strong client and colleague relationships and manage expectations.
• Deliver high-quality service while achieving performance goals and team success.

Skills

Jira administration

Atlassian products

Client management

Communication

Problem solving

Consulting

Collaboration

Self-management

Professional development

Work authorization

Tools

Jira

Confluence

Atlassian Suite

Job description

Accountabilities

• Administer Atlassian products and support clients with implementation, configuration, and optimization to align tools with their business processes.
• Provide scheduled on-call support outside standard business hours and respond promptly to service outages to meet contractual service-level agreements (SLAs).
• Identify opportunities to improve internal processes, client services, and operational efficiency, contributing to the development and delivery of effective solutions.
• Obtain and maintain Atlassian certifications by passing two Atlassian Certified Professional exams and earning additional Atlassian Pro Skills badges.
• Support the sales function by contributing to proposals, contract renewals, and quarterly client business reviews.
• Create informative and engaging content about the Atlassian ecosystem, including quarterly blog posts, white papers, and other marketing materials as needed.
• Build and maintain strong relationships with clients and colleagues, ensuring expectations are managed effectively and client needs remain a priority.
• Deliver high-quality service while meeting or exceeding individual performance goals and contributing to overall team success.

Requirements

• Experience: At least one year of experience in a client service, technical support, or help desk role. Previous experience as a Jira administrator is preferred.
• Technical expertise: Ability to administer Atlassian products, troubleshoot technical issues, and provide practical guidance on implementation, configuration, and long-term platform use.
• Client management: Strong organizational and time-management skills, with the ability to manage multiple clients, competing priorities, and technical issues simultaneously.
• Communication: Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and business audiences.
• Problem-solving: Ability to analyze complex problems, identify root causes, and develop complete, effective solutions that address client needs.
• Consulting skills: Confidence advising clients on best practices, guidelines, and recommendations to improve their use of Atlassian tools and processes.
• Collaboration: A team-oriented mindset, strong interpersonal skills, and a willingness to share ideas, incorporate feedback, and contribute to collective improvement.
• Self-management: A proactive, independent approach to work, with the ability to manage expectations, deliver against established performance metrics, and remain accountable for results.
• Professional development: Willingness to obtain and maintain relevant Atlassian certifications and continuously expand technical knowledge.
• Work authorization: Must be authorized to work in the United States and willing to complete a background check and pre-employment drug screening.

Benefits

• Competitive compensation: Annual on-target earnings (OTE) of $80,000–$95,000 , including base salary, bonus, and other incentives.
• Remote flexibility: Primarily work from home, with applications considered from candidates throughout the United States.
• Employee benefits: Access to a comprehensive suite of employee benefits.
• Paid time off: Paid leave to support personal needs and work-life balance.
• Retirement savings: A 401(k) plan with an employer contribution.
• Performance-based earning opportunities: Additional incentives may be available depending on the compensation structure and individual circumstances.
• Compensation transparency: Actual compensation may vary based on qualifications, relevant experience, additional incentive opportunities, and geographic pay differentials.
• Professional development: Opportunities to pursue Atlassian certifications, strengthen technical capabilities, and expand consulting expertise through hands‑on client engagements.
• Career growth and visibility: Opportunities to collaborate across service delivery and sales activities while contributing to client success and industry-focused content.