Lead Concierge - The Gathering Spot

The Gathering Spot; Atlanta (GA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Concierge Team Leader to oversee the daily operations of their concierge team. This pivotal role involves ensuring professionalism, managing schedules, and providing ongoing training to staff. The ideal candidate will possess strong leadership and customer service skills, enabling them to effectively liaise between management and team members. Join a dynamic environment where your contributions will enhance the overall member experience and foster a collaborative team culture.

Qualifications

• Strong leadership skills to manage and supervise the concierge team.
• Experience in customer service and team training.

Responsibilities

• Supervise daily functions of the concierge team and ensure task completion.
• Create schedules and monitor team performance and attendance.
• Handle customer service escalations and manage inventory levels.

Skills

Leadership

Customer Service

Team Management

Training & Development

Education

High School Diploma

Bachelor's Degree

Job description

Seen as the leader of the concierge team. Acts as a leader by maintaining professionalism at all times, supervises the day-to-day functions of the team ensuring that tasks are completed. Acts as the direct liaison between GM, Membership team, and Concierge team.

Responsibilities:

1. Distributes and monitors the execution of tasks given by management.
2. Provides new hire and ongoing training for the concierge team.
3. Seeks out new tasks for the concierge team to work on during slower hours.
4. Manages inventory levels for supplies and equipment.
5. Monitors usage of cell phones, personal work, and personal conversations.
6. Alerts leadership of any issues that need to be addressed.

Staffing:

• Sits in on interviews with new team member candidates.

Scheduling:

• Creates Concierge team schedule.
• Monitors breaks, tardiness, overtime, excessive lunches, and uniform issues.

Team Communication & Meetings:

• Checks in with team members as they arrive to ensure they are informed for the day.
• Attends BEO, Marketing, and Membership meetings, providing the team with needed information from each.

Additional Duties:

• Monitors incoming and outgoing emails.
• Handles customer service escalations from the concierge team.