Lead Concierge - The Gathering Spot

The Gathering Spot; Atlanta (GA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a Lead Concierge to supervise its concierge team in a dynamic environment. This role requires a professional who can maintain high standards of service while managing daily operations. The ideal candidate will lead the team in providing exceptional customer service, training new staff, and ensuring smooth task execution. Join a forward-thinking organization that values leadership and teamwork, where your contributions will directly impact the overall member experience. If you are passionate about hospitality and have a knack for management, this is the perfect opportunity for you.

Qualifications

• Experience in a supervisory role in customer service.
• Strong communication and organizational skills.

Responsibilities

• Oversee concierge team operations and task execution.
• Provide training and development for new hires.
• Manage inventory and staffing responsibilities.

Skills

Leadership

Customer Service

Team Management

Training and Development

Education

High School Diploma

Bachelor's Degree

Job description

Lead Concierge

We are seeking a Lead Concierge to oversee the concierge team, acting as a leader by maintaining professionalism at all times and supervising the day-to-day operations to ensure task completion. The role involves acting as the direct liaison between the General Manager, Membership team, and Concierge team.

Responsibilities include:

1. Distributing and monitoring the execution of tasks assigned by management.
2. Providing training for new hires and ongoing development for the concierge team.
3. Identifying new tasks for the team during slower hours.
4. Managing inventory levels for supplies and equipment.
5. Monitoring usage of cell phones, personal work, and conversations.
6. Reporting issues to leadership.
7. Staffing responsibilities, including participating in interviews for new team members.
8. Creating and managing the concierge team schedule, monitoring breaks, tardiness, overtime, and uniform compliance.
9. Checking in with team members upon arrival to ensure they are informed.
10. Attending BEO, Marketing, and Membership meetings and relaying relevant information to the team.
11. Monitoring incoming and outgoing emails.
12. Handling customer service escalations from the concierge team.

Additional Information:

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Seniority Level:

Mid-Senior level

Employment Type:

Full-time

Job Function:

Other

Industry:

Internet Publishing