Lead Concierge - The Gathering Spot

The Gathering Spot; Atlanta (GA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated leader for their concierge team in Atlanta. This role involves supervising daily operations, ensuring professionalism, and acting as a liaison between management and the concierge staff. The ideal candidate will excel in leadership and customer service, providing training and support to the team while managing schedules and inventory. Join a dynamic environment where your contributions will enhance the member experience and foster a collaborative team atmosphere. If you are passionate about hospitality and enjoy leading by example, this position is perfect for you.

Qualifications

• Strong leadership skills to manage and train the concierge team.
• Experience in customer service and inventory management.

Responsibilities

• Supervises daily functions of the concierge team and ensures task completion.
• Distributes tasks and monitors execution as per management directives.
• Handles customer service escalations and monitors team communication.

Skills

Leadership

Customer Service

Training and Development

Inventory Management

Scheduling

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

Seen as the leader of the concierge team. Acts as a leader by maintaining professionalism at all times, supervises the day-to-day functions of the team ensuring that tasks are completed. Acts as the direct liaison between GM, Membership team and Concierge team.

Responsibilities:

1. Distributes and monitors the execution of tasks given by management
2. Provides new hire and ongoing training for the concierge team
3. Seeks out new tasks for the concierge team to work on during slower hours
4. Manages inventory levels for supplies and equipment
5. Monitors usage of cell phones, personal work, and personal conversations
6. Alerts leadership of any issues that need to be addressed

Staffing:

• Sits in on interviews with new team member candidates

Scheduling:

• Creates Concierge team schedule
• Monitors breaks, tardiness, overtime, excessive lunches, uniform issues

Checks in with team members as they arrive to ensure they are informed for the day.

Meetings:

• Attends BEO Meetings and provides the team with needed information from these meetings
• Attends Marketing Meeting and provides relevant information
• Attends Membership Meeting and shares necessary updates

Monitors incoming and outgoing emails and handles customer service escalations from the concierge team.