Lead Concierge

Monarch Communities®; Summit (NJ); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance/AD&D

Disability Insurance

Basic Life & AD&D Insurance

FSA (Commuter/Parking)

Employee Assistance Program (EAP)

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Job summary

Monarch Communities Senior Living is hiring for a Full-Time Concierge Leader in Summit, NJ. The role oversees the Concierge Team, provides a positive first impression to residents and visitors, and supports sales and marketing efforts with community information.

The position is non-exempt, hourly, reporting to the Business Operations Director, with a Monday–Friday schedule from 8:00 a.m. to 4:00 p.m. Pay ranges from $21.00 to $24.00 per hour.

Qualifications

• Strong interpersonal skills and ability to relate to a variety of people
• Experience working with the senior population
• Proficiency in Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications

Responsibilities

• Schedules Concierge Team Members to ensure front desk coverage
• Assigns daily tasks and ensures completion
• Assists the Business Operations Director and Sales Counselor with projects
• Maintains office supplies and equipment
• Answers and screens calls courteously and professionally
• Processes incoming mail and maintains resident emergency information
• Monitors alarms and front door security
• Handles administrative tasks and supports training

Skills

Interpersonal skills

Experience with seniors

MS Office proficiency

Education

High school diploma

Job description

Currently hiring - Full-Time

Monday to Friday, from 8:00 a.m. to 4:00 p.m.

Pay Range: $21.00 - $24.00

Monarch/Brandywine Senior Living

Company Culture and Values:

At Monarch Communities Senior Living, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

Currently hiring - Full-Time

Monday to Friday, from 8:00 a.m. to 4:00 p.m.

Pay Range: $21.00 - $24.00

Monarch/Brandywine Senior Living

Company Culture and Values:

At Monarch Communities Senior Living, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

Job Description

Takes a lead role in overseeing the Concierge Team Members. Provides a positive first impression to all who enter the community. Provides an overview of community information to those inquiries in support of sales and marketing efforts. Responds to incoming calls and provides clerical support to all departments. This is a non-exempt, hourly role reporting to the Business Operations Director.

Schedule

Full-time, Monday-Friday (8:00 am - 4:00 pm)

Salary

$21.00 - $24.00 Hourly

Responsibilities and Duties

• Schedules Concierge Team Members to ensure appropriate front desk coverage
• Assigns daily task and ensure completion of tasks
• Assists the Business Operations Director and Sales Counselor with special projects
• Ensures appropriate office supplies are on hand
• Coordinates maintenance of all office equipment
• Answers and screens all incoming calls in a courteous and professional manner
• Receives and processes mail for the community
• Maintains and updates log of emergency phone numbers and resident emergency face sheets
• Monitors security alarms, resident emergency call system, and front door security
• Orders and maintains appropriate office supplies
• Assists the Business Operations Director in administrative tasks as assigned
• Participates in and attends all in-service training as scheduled
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
• Other duties as assigned

Qualifications

• High school diploma preferred
• Strong interpersonal skills and capable of relating to a variety of people and personalities
• Experience working with the senior population
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

Physical Abilities

• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
• An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics.

Additional Information

Benefits Offered(Full Time)

• Health Insurance: Medical/Rx, Dental, and Vision
• Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
• FSA (Commuter/Parking)
• Employee Assistance Program (EAP)
• 401(k) Retirement with Company Match
• Paid Time Off (PTO) and Holidays
• Tuition Reimbursement

Other Compensation Programs

• Employee Referral Bonus
• Resident Referral Bonus

Equal Opportunity Statement

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.

We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.