Lead Concierge

Stratton Amenities; Pennsylvania; On-site; USD 22,000 - 30,000; Full time

Job summary

Stratton Amenities is seeking a dynamic Lead Concierge to lead a team delivering luxury front desk service for high-end properties in Langhorne, PA. The role involves supervising ambassadors, coordinating with the property manager, and ensuring exemplary service to residents, guests, and prospects.

The ideal candidate brings hospitality leadership, strong communication, conflict-resolution skills, and a proactive mindset to improve operations while maintaining a professional image and

Qualifications

• Experience leading a team in hospitality or multifamily settings.
• Excellent verbal and written communication skills required.
• Strong problem-solving and decision-making abilities.
• Proven ability to manage resident/guest requests with professionalism.
• Ability to maintain confidentiality and manage sensitive information.
• Highly organized with a proactive approach to tasks.
• Positive attitude and ownership of the property and team.

Responsibilities

• Lead a team of concierge ambassadors and act as primary liaison with the property manager.
• Oversee scheduling, payroll, and weekly/monthly team meetings.
• Enforce standards, SOPs, and accountability measures across the team.
• Address resident and guest concerns promptly and professionally.
• Build strong relationships with residents, guests, and vendors.
• Support security and safety protocols and maintain professional appearance.

Skills

Leadership

Communication

Problem-solving

Relationship-building

Confidentiality

Organized

Self-motivated

Job description

Lead Concierge# Lead ConciergeFull-time Langhorne, Pennsylvania $19/hr Posted May 22, 2026Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled...Apply for This PositionStratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients. The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences. Key Responsibilities: Act as the face of the property, leading by example Facilitate communication between the property manager and the concierge team Exceed expectations by providing anticipatory service and smooth accommodation Address resident concerns and complaints promptly and professionally Conduct weekly meetings with the property manager to identify areas for improvement Manage team schedules and oversee weekly payroll Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals Implement and enforce accountability measures, disciplinary action, and performance coaching Develop and implement new SOPs to continually improve concierge operations Foster a positive work culture and environment Enforce uniform and grooming standards Participate in monthly regional director calls Position Requirements: A passion for delivering exceptional service and hospitality Excellent verbal and written communication skills Strong problem-solving and leadership abilities Outstanding relationship-building skills Ability to maintain confidentiality A sense of pride and ownership in the position and property Ability to respond quickly and genuinely to residents’ and guests’ requests At least five years of hospitality experience Exceptional interpersonal skills and guest service abilities Organized, proactive, productive, and self-motivated with a positive attitude Ability to maintain a neat and professional appearance Ability to think clearly and make concise decisions under pressure Secondary Responsibilities: Build rapport and relationships with residents Maintain professional telephone etiquette and message delivery Log resident packages accurately, ensure timely delivery, and conduct package inventory audits Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security Assist in scheduling and completing amenities’ requests Escort individuals as necessary Walk the premises to ensure the highest standards are being met Perform all other duties as assigned by the property manager or per property SOP’s Flexibility to work nights, weekends, and holidays Experience Requirements: Leadership and supervisory skills and experience Training and development experience Exceptionally enthusiastic and positive individual 2 years’ experience in Hospitality, Multifamily or Upscale Hotel 2 years’ experience in a busy luxury retail environment Must have experience delivering exceptional service Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.### Job DetailsEmployment Type: Full-timeLocation: Langhorne, PennsylvaniaCompensation: $19/hrDate Posted: May 22, 2026## Apply for Lead ConciergeInterested in this role? Submit your application below and our team will review it promptly.By providing your mobile number and selecting the consent checkbox below, you agree to receive SMS messages from Stratton Amenities regarding your job application, including phone interview scheduling and application updates. Message frequency varies, typically 3 to 7 messages during the hiring process. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. View our Privacy Policy at https://strattonamenities.com/privacy-policy/.