Lead Concierge

Related Management Company; Los Angeles (CA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Annual performance-based bonus

Job summary

A premier property management firm in Los Angeles is seeking a Lead Concierge at Argyle House. In this role, you'll set a welcoming tone, assisting residents and guests with professionalism. Responsibilities include managing deliveries, monitoring security, and supporting events. Applicants should have a high school diploma and a passion for service, with experience in hospitality preferred. The role offers $23.00 to $25.00 per hour plus performance bonuses, fostering a team-oriented environment.

Qualifications

• 1-3 years experience in hospitality, customer service, or luxury properties is a plus.
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Greet residents and guests with professionalism and warmth.
• Monitor building camera systems and logs.
• Log and organize packages and deliveries using digital tools.
• Follow all emergency procedures and stay calm under pressure.
• Coordinate 3rd-party concierge coverage.

Skills

Excellent service attitude

Professionalism

Familiarity with digital tools

Teamwork

Education

High school diploma or equivalent

Tools

CRM platforms

MS Office tools

Job description

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Join Our Team

At Related Management, we believe the front desk sets the tone for the entire building. As a Lead Concierge at Argyle House, our luxury high‑rise in West Hollywood, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

Work Schedule

Monday - Friday

The current time is 6 AM to 2:30 PM, with the chance it may be adjusted slightly.

What You’ll Do

Resident & Guest Services

• Greet residents and guests with professionalism and warmth
• Announce visitors and manage deliveries with care
• Keep the lobby calm, clean, and inviting
• Support leasing tours and resident events with a polished front‑desk presence
• Conduct lobby checks for lighting, music, scent, and overall atmosphere

Security & Access Control

• Monitor building camera systems and logs
• Track vendor and contractor activity and follow access procedures
• Respond to safety or privacy concerns calmly and appropriately

Package & Amenity Management

• Log and organize packages and deliveries using digital tools
• Track service requests and amenity bookings
• Support the package room and inventory systems
• Manage visitor logs and help maintain accurate resident preferences

Move‑In & Move‑Out Support

• Prepare elevators and common areas for scheduled moves
• Notify the Resident Manager of unscheduled move‑ins/outs
• Ensure smooth transitions with clear communication

Leasing & Visitor Assistance

• Welcome prospective residents and alert the leasing team
• Share branded materials and collect contact information
• Maintain a composed and helpful presence

Lifestyle & Brand Engagement

• Offer local tips, help with events, and maintain bulletin boards
• Remember and act on resident preferences to personalize service
• Be a trusted connector in the community

Emergency Response & Service Support

• Follow all emergency procedures and stay calm under pressure
• Step in to solve service issues when possible, and elevate as needed
• Follow up with residents to ensure satisfaction

Teamwork & Professionalism

• Keep the front desk clean and organized
• Join daily huddles and team updates
• Model professionalism and emotional intelligence
• Take on special assignments when asked
• Coordinate 3rd‑party concierge coverage

Compensation

• $23.00 - $25.00 / hour
• plus annual performance‑based bonus

Qualifications

What You Bring:

• A passion for excellent service and a composed, professional attitude
• Experience 1‑3 years in hospitality, customer service, or luxury properties is a plus
• Comfort using basic digital tools (logging systems, CRM platforms, e‑mail, MS Office tools, etc.)
• Ability to lift to 50 lbs and stand for long periods
• High school diploma or equivalent

Overview

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, DC. We set the standard in workforce, market‑rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

Explore careers at www.Related.com

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