Lead Concierge

Sunrise Senior Living; Danville (KY); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

Retirement savings

Employee assistance

Paid time off

myFlexPay

Tuition reimbursement

Job summary

Sunrise Senior Living in Danville, KY is seeking a Lead Front Desk Concierge to deliver warm, professional greetings and oversee front desk operations. You’ll support sales inquiries, coordinate visits, and help with recruitment data entry and engagement.

We offer a pay range of $19.30–$24.15 per hour, plus comprehensive benefits and opportunities for growth. Join us to brighten residents' lives and lead a friendly, efficient front desk team.

Qualifications

• HS Diploma/GED; age 18+.
• Proven customer service experience.
• Experience leading direct reports.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office and administrative systems.

Responsibilities

• Oversee front desk operations with warm, professional greetings.
• Answer and direct calls with proper community greeting.
• Support sales inquiries and coordinate visits.
• Assist with recruitment data entry and candidate engagement.
• Maintain resident and team rosters, logs, and emergency records.
• Monitor Bistro presentation and entry area standards.
• Lead Concierge meetings and support team performance.
• Lead move-in coordination and administrative processes.
• Ensure safety procedures, sign-in/out and Safe Leaving compliance.
• Manage schedules, call-outs, and Concierge coverage.

Skills

Customer service experience

Lead direct reports

Organizational skills

Communication skills

Education

HS Diploma/GED

Tools

Microsoft Office

Administrative systems

Job description

Why Join Sunrise Senior Living

At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day. At Sunrise Senior Living, we champion the quality of life for all seniors.

What You’ll Do

• Oversee front desk operations and ensure warm, professional greetings
• Answer and direct calls promptly with proper community greeting
• Support sales inquiries and coordinate prospective visits
• Assist with recruitment data entry and candidate engagement
• Maintain resident and team rosters, logs, and emergency records
• Monitor Bistro presentation and entry area standards
• Manage schedules, call-outs, and Concierge coverage
• Support move-in coordination and administrative processes
• Ensure safety protocols, sign-in/out procedures, and Safe Leaving compliance
• Lead Concierge meetings and support team performance

What We’re Looking For

• HS Diploma/GED; age 18+
• Proven customer service experience
• Experience leading direct reports
• Strong organizational and communication skills
• Proficiency in Microsoft Office and administrative systems

Lead Front Desk Concierge - Lead Hospitality with Purpose Lead Front Desk Concierge | Senior Living Administration

Pay Range: 19.30 - 24.15

As part of our team, you will help brighten the future for everyone at Sunrise and beyond.

That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.

Benefits

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement

In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements.

Equal Opportunity Employer Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

At Sunrise Senior Living, we are united by a mission to champion quality of life for all seniors, and we believe we shine brightest when we support one another and those we serve.