Lead Concierge

Sunrise Senior Living; Danville (CA); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life/Disability

Retirement Savings Plans

Employee Assistance Program / Discount

Paid time off

myFlexPay

Tuition Reimbursement

Job summary

Sunrise Senior Living is seeking a Lead Front Desk Concierge to serve as the front desk leader, ensuring exceptional service and compliant daily operations across the community.

The role requires a strong customer service background, leadership experience, and proficiency with Microsoft Office. Join a team dedicated to the safety and well-being of residents while coordinating visits, move-ins, and administrative tasks.

Qualifications

• HS Diploma or GED required; age 18+.
• Proven customer service experience.
• Experience leading direct reports.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office and administrative systems.

Responsibilities

• Oversee front desk operations and ensure warm, professional greetings.
• Answer and direct calls promptly with proper community greeting.
• Support sales inquiries and coordinate prospective visits.
• Assist with recruitment data entry and candidate engagement.
• Maintain resident and team rosters, logs, and emergency records.
• Monitor Bistro presentation and entry area standards.
• Manage schedules, call-outs, and Concierge coverage.
• Support move-in coordination and administrative processes.
• Ensure safety protocols, sign-in/out procedures, and Safe Leaving compliance.
• Lead Concierge meetings and support team performance.

Skills

Customer service

Leadership

Organization

Communication

Microsoft Office

Education

HS Diploma/GED

Tools

Microsoft Office Suite

Administrative systems

Job description

Why Join Sunrise Senior Living

At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day.

At Sunrise Senior Living, we champion the quality of life for all seniors. As a Lead Front Desk Concierge, you serve as the primary front desk leader ensuring exceptional customer service, smooth daily operations, and regulatory compliance across the community.

What You’ll Do:

• Oversee front desk operations and ensure warm, professional greetings
• Answer and direct calls promptly with proper community greeting
• Support sales inquiries and coordinate prospective visits
• Assist with recruitment data entry and candidate engagement
• Maintain resident and team rosters, logs, and emergency records
• Monitor Bistro presentation and entry area standards
• Manage schedules, call-outs, and Concierge coverage
• Support move-in coordination and administrative processes
• Ensure safety protocols, sign-in/out procedures, and Safe Leaving compliance
• Lead Concierge meetings and support team performance

You are the communication hub and hospitality leader balancing service, organization, and accountability.

What We’re Looking For:

• HS Diploma/GED; age 18+
• Proven customer service experience
• Experience leading direct reports
• Strong organizational and communication skills
• Proficiency in Microsoft Office and administrative systems

Lead Front Desk Concierge – Lead Hospitality with Purpose Lead Front Desk Concierge | Senior Living Administration

Pay Range:

19.30 - 24.15

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

Equal Opportunity Employer

Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.