Lead Computer Support Specialist

Imagine One Technology & Management, Ltd; Keyport (WA); On-site; USD 61,000 - 120,000; Full time

Job summary

Imagine One Technology & Management seeks a Lead Computer Support Specialist to support the U.S. Navy in Keyport, Washington.

This contingent role directs Tier 2 IT support, oversees assignments, and guides training with input to management.

Requires four years in Tier 2 IT, Windows/AD expertise, Security+ or SSCP, ITIL and Office 365 certs, and U.S. citizenship with an active TS clearance.

Qualifications

• 4+ years in Tier 2 IT support management and issue resolution.
• Strong knowledge of Windows desktop OS, AD, and network troubleshooting.
• Security+ and/or SSCP certifications; Microsoft Desktop OS Certification.

Responsibilities

• Acts as intermediary between team and upper management; articulates assignments and plans work.
• Trains staff and provides input on performance management and personnel administration.

Skills

Tier 2 IT Support

Windows OS troubleshooting

Active Directory

Network troubleshooting

Security+ / SSCP

Education

ITIL certification

Office 365 certification

Tools

Office 365

Microsoft Desktop OS Certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lead Computer Support Specialist

C2H Keyport, WA, US

3 days ago Requisition ID: 1292

Salary Range: $61,000.00 To $120,000.00 Annually

Imagine One Technology & Management is currently seeking a Lead Computer Support Specialist “contingent” on award of the associated work to the Imagine One Team. This position supports the U.S. Navy in Keyport, Washington.

The Lead Computer Support Specialist serves as intermediary between the team and upper management. Articulates assignments, plans subordinate work, trains, or arranges training, provides input to the supervisor on performance management and personnel administration.

Experience Requirements:

• minimum of four years of experience in the management and resolution of Tier 2 levels IT Support operations.
• Thorough knowledge in the configuration, deployment and troubleshooting Microsoft desktop Operating Systems, desktop productivity applications, desktop defense tools, Microsoft Active Directory account management and permissions, network connectivity troubleshooting.
  CompTIA Security + and/or ISC2 SSCP, Current Microsoft Desktop OS Certification
  

Certification/Education Requirements: Current ITIL certification & Office 365 certification

Security Requirements: U.S. Citizenship and an ACTIVE Top Secret Clearance is required.

Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision, and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing an advanced degree); employee training, development, and education programs; profit sharing; advancement opportunities; and much more!

ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022
CMMI Development and Services - Maturity Level 3
CMMC Level 2 (C3PAO)