Lead Community Services Specialist

Caeiowa; Clinton (IA); Ibrido; USD 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Annual, Sick, and Personal Leave

Health, Dental, Vision, Life Insurance

Paid Holidays

Tuition Assistance

Professional Development Opportunities

Descrizione del lavoro

Caeiowa in Clinton County, Iowa, is seeking a qualified candidate to review and process customer assistance payments while supporting Community Services programs. The role involves ensuring compliance with guidelines and providing staff training and eligibility support.

Applicants should have a Bachelor's degree in Human Services or related fields. The position offers health insurance, paid leave, and professional development opportunities. Telecommuting options are available after the introductory period.

Competenze

• Experience in community relations, customer service, or human services programs preferred.
• Equivalent education and experience may be considered.

Mansioni

• Review and process customer assistance payments.
• Ensure compliance with program guidelines.
• Provide training and eligibility support to staff.
• Prepare reports and analyze program data.
• Assist with LIHEAP program operations.

Conoscenze

Organizational skills

Communication skills

Problem-solving skills

Bilingual English/Spanish

Formazione

Bachelor’s degree in Human Services, Social Work, or Public Administration

Descrizione del lavoro

• Location: Clinton County with the opportunity to telecommute on some days following the introductory period

Responsible for reviewing and processing customer assistance payments, ensuring compliance with program guidelines, and providing quality assurance support for Community Services programs. Serves as a resource for staff by providing guidance, training, and eligibility support. Reviews applications, analyzes program data, prepares reports, and maintains relationships with community partners and vendors. Assists with LIHEAP program operations, customer service, and department projects to support effective program delivery and regulatory compliance.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Public Administration, or a related field; equivalent education and experience may be considered.
• Experience in community relations, customer service, or human services programs preferred.
• Strong organizational, communication, and problem-solving skills.
• Bilingual English/Spanish skills preferred.
• Paid Annual, Sick, and Personal Leave
• 12 paid holidays annually
• Health, Dental, Vision, Life (Group Basic Life provided at no cost, plus Voluntary Life available), and Disability Insurance Packages (Long Term Disability provided at no cost to all Full Time employees)
• Employee Assistance Program provided at no cost
• Tuition Assistance
• Professional Development Opportunities and Trainings