Lead Commissioning Technician & Project Mentor

Thompson Tractor Company; Birmingham (AL); On-site; USD 70,000 - 100,000; Full time

Job summary

Thompson Tractor Company seeks a Commissioning Team Lead for the EPG Sales Department to supervise the Commissioning Team and drive successful project execution. You will coordinate cross-functional resources to meet scope, schedule, and cost targets while mentoring technicians and leading process improvements.

The role balances 40% project execution, 50% mentorship and development of technicians, and 10% process optimization. Relationships with customers and peers are essential for success.

Qualifications

• High school diploma or the equivalent.
• Experience working as a Service Technician preferred.
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required.
• Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies.

Responsibilities

• Lead Jobs as required
• Coach and direct Commissiong Team employees
• Monitor, improve, and maintain Technician performance.
• Ensure proper planning of jobs, parts availability, and manpower.
• Identify cost out opportunities and champion process changes to improve organization performance
• Effectively handle customer objections and concerns
• Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required.
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary.
• Minimize customer downtime with accurate and efficient job planning and repairs.
• Effectively communicate with company personnel

Skills

Project supervision

Leadership

Communication

Mediation

Negotiation

Technical repair

Teamwork

SharePoint

Microsoft 365

MS Word

MS Excel

Education

High school diploma or equivalent

Tools

SharePoint

Microsoft 365

MS Word

MS Excel

Job description

Thompson Tractor Company seeks a Commissioning Team Lead for the EPG Sales Department to supervise the Commissioning Team and drive successful project execution. You will coordinate cross-functional resources to meet scope, schedule, and cost targets while mentoring technicians and leading process improvements.

The role balances 40% project execution, 50% mentorship and development of technicians, and 10% process optimization. Relationships with customers and peers are essential for success.