Head of Operations Servant Coffee

Sprudge; Denver, Northern (CO, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision

Coffee perks

Professional development opportunities

Job summary

Servant Coffee, a Denver-based specialty coffee roaster, is seeking a dependable Head of Operations to own our roasting facility operations. This hands-on role suits someone who enjoys detailed organization, steady improvement, and upholding quality.

You will manage roasting, production, fulfillment, inventory, and customer engagement, lead a small team, and collaborate with the Head of Coffee on quality control, ensuring safe operation of equipment and a positive, collaborative work environment.

Qualifications

• Experience in operations management in a similar industry.
• Strong attention to detail and commitment to consistency.
• Able to lift 50–70 lbs regularly.
• Comfortable working in a physically active, production‑focused environment.
• Strong organizational and time management skills.
• Reliable, punctual, and team‑oriented.
• Mechanical aptitude is a plus.

Responsibilities

• Oversee roasting, production, fulfillment, engagement, website, inventory, and QA.
• Plan weekly production and order fulfillment.
• Manage a small team handling roasting, production, and fulfillment.
• Assist with production and fulfillment as needed.
• Serve as the single point of contact for wholesale and retail clients.
• Maintain inventory of bags, merchandise, equipment and packaging materials.
• Own facility organization/cleanliness and equipment maintenance.
• Collaborate with the Head of Coffee on QC processes, including cupping.
• Safely operate all facility equipment.
• Contribute to a positive, team‑oriented work environment.

Skills

Operations management

Attention to detail

Organizational skills

Team leadership

Production knowledge

Tools

Cropster

RoasterTools

Loring S15 Falcon

Job description

Job Title: Head of Operations

About Servant Coffee

At Servant Coffee, we believe that everyone prospers when we serve each other well. We are a Denver-based specialty coffee roaster committed to crafting exceptional coffee through responsible sourcing, meaningful relationships, and a passion for quality.

Our work goes beyond coffee – we strive to create a positive impact from origin to cup, serving our producer partners, customers, and local community with care and excellence.

Position Overview

We are looking for a dependable, detail-oriented Head of Operations to own our coffee roasting facility operations. This is a hands‑on role ideal for someone who enjoys detailed organization, consistent improvement over time, values consistency and quality, and is excited to be part of a purpose‑driven coffee company.

Key Responsibilities

• Oversee all aspects of operations including roasting, production, fulfillment, customer engagement, website management, inventory control, and quality assurance.
• Organize weekly production planning/scheduling and order fulfillment
• Manage a small team of personnel who handle roasting, production and order fulfillment
• Assist with production and fulfillment as necessary
• Act as the single point of contact for wholesale and retail clients/customer support
• Maintain inventory of bags, merchandise, equipment and packaging materials
• Own facility organization/cleanliness and equipment maintenance
• Collaborate with the Head of Coffee on quality control processes, including sample roasting and cupping (as trained)
• Safely operate all equipment in the facility
• Contribute to a positive, team‑oriented work environment

Qualifications

• Experience in operations management in a similar industry
• Strong attention to detail and commitment to consistency
• Working knowledge of the specialty coffee industry
• Ability to lift 50–70 lbs regularly
• Comfortable working in a physically active, production‑focused environment
• Strong organizational and time management skills
• Reliable, punctual, and team‑oriented
• Mechanical aptitude is a plus

Preferred Experience

• Experience with Loring roasters, specifically the S15 Falcon
• Experience with green coffee buying and sourcing
• Familiarity with roast profiling and production tracking tools (Cropster, RoasterTools, etc.)
• Exposure to cupping or quality control processes
• Barista experience

What We Value

We’re looking for someone who aligns with our core values:

• A dedication to strong relationships – team, customers, and partners
• A commitment to quality and continuous improvement
• Humility, reliability, and a strong work ethic
• Passion for great coffee and meaningful work
• Desire for growth and willingness to learn

Schedule & Compensation

• Full-time (flexible based on candidate but full-time preferred)
• Salary for Full-time: $60k – $70k depending on experience
• Benefits: PTO, Medical/Dental/Vision, coffee perks, professional development opportunities