Lead Cloud Integrations Engineer

11 11 Systems; United States; On-site; USD 72,000 - 92,000; Full time

Benefits offered by this job

Bonuses

Sales commissions

Job summary

11:11 Systems is seeking an experienced Lead Cloud Integrations Engineer to drive migration experiences for clients. You will plan, provision, migrate and optimize cloud-based environments, ensuring successful outcomes.

The role requires 4+ years in enterprise VMware administration and strong experience with OpenStack, AWS, and VMware tools. You will lead the Cloud Integration team, manage escalations, and collaborate with Operations, Infrastructure and Development to deliver outstanding

Qualifications

• Bachelor’s degree in a related field or equivalent work experience.
• 4+ years recent experience as a technical, hands-on, enterprise VMware administrator.
• Experience with VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).
• Experience managing scalable, highly available virtualized VMware infrastructures and multiple virtual environments.
• Solid understanding of virtualization technologies (VMware, OpenStack, AWS).
• Understanding of cloud-based infrastructure services (BaaS, IaaS, DRaaS).
• 4+ years as a technical support representative with hands-on troubleshooting.

Responsibilities

• Deliver migration services to meet 11:11 Systems’ integrations strategy for customers.
• Act as a technical lead for the Cloud Integration team to resolve migration/integration problems.
• Triage requests and plan technical requirements with the team.
• Escalate issues to vendor support and collaborate with Operations, Infrastructure and Development.

Skills

VMware expert

OpenStack

AWS

vCenter/vCloud Director

Cloud infrastructure

Education

Bachelor’s degree in related field

Tools

vCenter

vCloud Director

VMware Configuration Manager

OpenStack

AWS

Job description

The Role:
11:11 is looking for an experienced Lead Cloud Integrations Engineer in supporting and guaranteeing a positive migration experience for all 11:11 clients. This position is responsible for the planning, provisioning, migration and optimization of our organization’s cloud-based Customers. The Lead Cloud Integrations Engineer will drive customer success through effective integration and strong customer relationship management. This position will require a person with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Manager of Cloud Integrations.

Responsibilities:

• Deliver migration services to meet 11:11 Systems’ integrations strategy to customers.
• Provide feedback to leadership as necessary to ensure that escalated tickets are prioritized and triaged as appropriate.
• Triage incoming requests for 11:11 Systems’ migration strategy and plan out technical requirements with the team.
• Act as a technical lead for the Cloud Integration team to resolve customer migration / integration problems.
• Escalate and work alongside teams within 11:11 Systems, e.g. Operations, Infrastructure, Development etc.
• Practice extreme ownership of project ticket(s) within area of responsibility
• Follow 11:11 Systems’ best practices for service management
• Deliver superior customer service while maintaining professional relationships
• Own ticket escalations and ensure that it is followed on a consistent basis.
• Ensure that migration-related incidents and problems are mitigated
• Collaborate with vendors for support needs.
• Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner
• Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments.
• Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values.
• Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies.
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
• All other duties as assigned

Qualifications:

• Bachelor’s degree in a related field or equivalent work experience required.
• 4+ years recent experience as a technical, hands-on, enterprise VMware administrator.
• Extensive knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).
• Working experience managing scalable, highly available, mission critical virtualized VMware infrastructures
• Experience should include implementing and managing multiple virtual environments
• Solid understanding of and experience with virtualization technologies, such as VMware, OpenStack, AWS, etc.
• Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS
• 4+ years of experience as a technical support representative with extensive hands-on troubleshooting
• Excellent communicator, high energy, positive attitude, aptitude for professional growth
• Must be detail and goal-oriented with demonstrated technical knowledge and consultative skills
• Ability to pursue positive outcomes for assigned tasks independently
• Must be able to work in assigned country without a visa sponsorship.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Compensation and Benefits at 11:11 Systems

The base salary for this role ranges from $ 72,000 to $ 92,000.
These ranges are informed by market data, internal equity, and qualifications required by job level. Actual pay is based on multiple factors, including skills, experience, certifications, and location.
Individuals may also be eligible for variable incentives such as bonuses or sales commissions, which are also based on level and position within the organization. Additional company-sponsored benefits include, but are not limited to: