Cloud Migration & Integrations Lead

11:11 Systems

United States

On-site

USD 72,000 - 92,000

Full time

14 days+

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Benefits offered by this job

Healthcare options

Retirement plan with company match

Life insurance

Paid time off and holidays

New Parent Leave

Wellness programs

Job summary

11:11 Systems is seeking a Lead Cloud Integrations Engineer to ensure smooth migrations and optimizations for our cloud-based client base. You will plan, provision, migrate, and optimize migrations while driving customer success and strong relationships across teams.

The role requires deep VMware expertise, hands-on leadership in complex environments, and a continuous improvement mindset. This full-time position reports to the Manager of Cloud Integrations and offers growth within a

Qualifications

4+ years experience as a technical, hands-on, enterprise VMware administrator.
Extensive knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).
Working experience managing scalable, highly available, mission critical virtualized VMware infrastructures
Experience should include implementing and managing multiple virtual environments
Solid understanding of and experience with virtualization technologies, such as VMware, OpenStack, AWS
4+ years of experience as a technical support representative with extensive hands-on troubleshooting
Excellent communicator, high energy, positive attitude, aptitude for professional growth
Must be detail and goal-oriented with demonstrated technical knowledge and consultative skills
Ability to pursue positive outcomes for assigned tasks independently
Must be able to work in assigned country without a visa sponsorship.

Responsibilities

Deliver migration services to meet 11:11 Systems’ integrations strategy to customers.
Provide feedback to leadership as necessary to ensure escalated tickets are prioritized and triaged as appropriate.
Triage incoming requests for migration strategy and plan technical requirements with the team.
Act as a technical lead for the Cloud Integration team to resolve customer migration / integration problems.
Escalate and work alongside teams within 11:11 Systems, e.g. Operations, Infrastructure, Development etc.
Practice extreme ownership of project tickets within area of responsibility
Follow 11:11 Systems’ best practices for service management
Deliver superior customer service while maintaining professional relationships
Own ticket escalations and ensure that it is followed on a consistent basis.
Ensure that migration-related incidents and problems are mitigated
Collaborate with vendors for support needs.
Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner
Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments.
Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values.
Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies.
Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
All other duties as assigned