Lead Clinical Training and Support- Physician Services Organization- New York

NewYork-Presbyterian; New York (NY); Hybrid; USD 104,000 - 145,000; Full time

Job summary

NewYork-Presbyterian Medical Groups seeks a Lead Clinical Training and Support professional to optimize ambulatory workflows and drive Epic EMR adoption. You will oversee training, onboarding, and provider resources across NYPMG in a hybrid New York setting.

The role requires a Bachelor's degree, 5+ years in healthcare operations/training, and strong communication and customer service skills. A Master's is preferred; on-site presence is required with a Monday–Friday schedule.

Qualifications

• Bachelor's degree or equivalent required.
• Minimum five years in healthcare ops, training, or workflow optimization.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Able to manage multiple priorities in a fast-paced healthcare setting.
• Experience delivering education, training, and support to providers and staff.

Responsibilities

• Lead workflow optimization initiatives to improve efficiency and user adoption of clinical systems in ambulatory practices.
• Conduct provider engagement sessions to identify workflow gaps and needs.
• Develop and sustain standardized workflows across regions for consistency.
• Create and maintain educational resources, onboarding materials, and workflow documentation.
• Lead development and maintenance of ambulatory tip sheets and provider resources.
• Analyze system usage and provider feedback to identify improvement opportunities.
• Lead onboarding, Epic proficiency programs, In Basket standards, and workflow standardization.
• Coordinate training schedules and educational activities.
• Train and onboard new team members and provide ongoing coaching.
• Oversee workflow update requests and support tickets with best practices guidance.
• Serve as SME for Epic EMR, Duo, Dragon, e-Prescribing and related clinical tech.

Skills

Verbal communication

Written communication

Customer service

Relationship-building

Multitasking

Education

Bachelor's Degree or equivalent

Master's Degree (preferred)

Tools

Epic EMR

Duo

Dragon

e-Prescribing

Job description

Location: New York, New York

Shift: Day (United States of America)

Description: Lead Clinical Training and Support - Physician Services Organization Supports NewYork-Presbyterian Medical Groups

Location: Hybrid- New York, NY

Schedule: Monday – Friday, 8:00 AM – 4:00 PM

Hours: 35 hours per week

Job Type: Full-Time

Feel the Pride At NewYork-Presbyterian, we are committed to providing exceptional, patient-centered care through innovation, collaboration, and operational excellence. As one of the nation's most comprehensive academic health care systems, we partner with two world-renowned medical schools to deliver high-quality care across the New York metropolitan area.

NewYork-Presbyterian Medical Groups (NYPMG) are an integral part of our physician enterprise, supporting ambulatory care practices across multiple specialties. Through collaboration with ColumbiaDoctors and Weill Cornell Physicians, our physicians and healthcare professionals provide outstanding care close to home for the communities we serve.

Lead Clinical Training and Support- Hybrid

• Lead ongoing workflow optimization initiatives to improve efficiency, end-user experience, and adoption of clinical systems within ambulatory practices.
• Conduct provider engagement sessions to identify workflow gaps, assess operational needs, and support continuous improvement efforts.
• Develop, implement, and sustain standardized workflows across regions to promote consistency and best practices.
• Oversee the creation, maintenance, and standardization of educational resources, onboarding materials, and workflow documentation.
• Lead the development and maintenance of ambulatory tip sheets, workflow guides, and provider support resources.
• Analyze system utilization, provider feedback, and operational trends to identify training and workflow improvement opportunities.
• Lead provider onboarding initiatives, Epic proficiency programs, In Basket management standards, and workflow standardization efforts.
• Serve as a liaison between clinical users and technical teams to facilitate communication and prioritize workflow enhancements.
• Coordinate training schedules and educational activities to maintain operational and quality standards.
• Train and onboard new team members while providing coaching, guidance, and ongoing support.
• Oversee workflow update requests and support tickets, providing direction on issue resolution and best practices.
• Serve as a subject matter expert for Epic EMR, Duo, Dragon, e-Prescribing applications, and other clinical technologies.
• Lead and participate in special projects and perform additional responsibilities as assigned.

Required Criteria

• Bachelor's Degree or equivalent combination of education and experience.
• Minimum of five (5) years of related healthcare operations, training, clinical systems support, or workflow optimization experience.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building skills.
• Demonstrated ability to manage multiple priorities in a fast-paced healthcare environment.
• Experience delivering education, training, and support to healthcare providers and staff.

Preferred Criteria

• Master's Degree.
• Experience supporting ambulatory clinical workflows.
• Advanced knowledge of Epic EMR and related clinical technologies.
• Prior experience leading projects, mentoring staff, or coordinating enterprise-wide initiatives.

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses.

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• 2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range: $104,000-$145,000/Annual

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works. Internationally acclaimed, our hospital leads the way in research, life-shaping education and compassionate care. Step into a career at a truly Amazing place. Among the highest echelon of the topmost hospitals in the world, NewYork-Presbyterian is Making It Possible for patients at this moment. What does this mean for you? Nothing less than an extraordinary career. We care for 1 out of every 4 New Yorkers in medical need. The nation's largest not-for-profit academic medical center, with over 2 million patient visits a year.