Lead Clinical Front Office - Patient Experience & Ops

Southeast Orthopedic Specialists; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Health & Welfare Benefits

Monthly stipend toward ancillary benefi

HSA with company match (for qualifying

401(k) plan with company match (after

Employee Assistance Program (24/7)

Employee Appreciation Days & Wellness

Job summary

Southeast Orthopedic Specialists in Jacksonville, FL is seeking a Lead Clinical Front Office Representative to lead day-to-day front office operations and ensure excellent patient experience from check-in to check-out.

You will guide front office staff, support clinic leadership, manage workflows, verify eligibility, collect copayments, and coordinate with physicians and staff to deliver outstanding service.

Qualifications

• Experience in a medical practice or healthcare operations.
• Supervisory or lead experience in a medical office.
• Knowledge of medical insurance requirements and eligibility verification.
• Strong communication, interpersonal, and customer service skills.

Responsibilities

• Lead front office staff by providing guidance, support, and daily operational direction.
• Help ensure patient copayments and outstanding balances are collected accurately and consistently.
• Verify patient demographic and insurance information using real-time eligibility and payer websites.
• Assist with managing patient flow throughout the clinic to provide an exceptional patient experience.
• Support front office operations by assisting with patient check-in and check-out, while helping back office staff with rooming patients and documenting medical histories in the EMR as needed.
• Serve as the primary resource for front office staff and assist Clinic Leadership with daily supervision.
• Help train and onboard new team members while supporting ongoing staff education and competency development.
• Partner with physicians, providers, and clinical staff to deliver outstanding customer service.
• Assist with scheduling, staffing, work assignments, office supply ordering, and inventory management.
• Interact with patients daily to resolve questions and concerns in a professional and timely manner.

Skills

Leadership

Front office

Patient experience

Training

Education

High school diploma or GED

Tools

EMR systems

Job description

Southeast Orthopedic Specialists in Jacksonville, FL is seeking a Lead Clinical Front Office Representative to lead day-to-day front office operations and ensure excellent patient experience from check-in to check-out.

You will guide front office staff, support clinic leadership, manage workflows, verify eligibility, collect copayments, and coordinate with physicians and staff to deliver outstanding service.