Lead, Clinical

Premier Community Healthcare Grp.; Zephyrhills (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Premier Community HealthCare is seeking a Full-Time Clinical Lead in Zephyrhills, Florida, focused on enhancing patient care and service delivery. The role involves teamwork to deliver high-quality healthcare services, requiring strong customer service skills, medical knowledge, and a commitment to community health initiatives.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for development

Qualifications

• 1 year of experience as a Medical Assistant, LPN, RN or relevant role.
• Must be licensed to practice in the State of Florida.
• Experience at Premier Community HealthCare preferred.

Responsibilities

• Provide quality patient care in a team-based environment.
• Assist in medical practice operations under physician supervision.
• Train new clinical support Care Team Members on policies.

Skills

Customer Service

Medical Terminology

Communication

Time Management

Education

High School Diploma or GED

BLS Certification

Job description

Join the Premier Team – Where Passion Meets Purpose!

Premier Community HealthCare is a nonprofit Federally Qualified Health Center (FQHC) dedicated to serving Pasco and Hernando Counties. We offer a wide range of high-quality services, including Family Medicine, Pediatrics, Women’s Health, Dental, Behavioral Health, and more. Our team is focused on improving access to healthcare services and providing high quality and compassionate care to our community.

Premier Community HealthCare is seeking a Full-Time Lead, Clinical to join our team in Zephyrhills, Florida! This role is essential in providing exceptional customer service and ensuring a seamless healthcare experience for our patients.

Why Choose Premier?
•Mission-Driven Work – Contribute to meaningful community health initiatives.
•Collaborative Environment – Work alongside dedicated professionals.
• Professional Growth – Opportunities for development in a supportive setting.

• Comprehensive Benefits – Enjoy a competitive salary and benefits package.

Join us and help make a meaningful impact in the lives of our patients every day!

The Clinical Lead is responsible for providing quality patient care in a team-based environment while assisting in all aspects of medical practice under direct supervision of a physician to prepare and assist Premier Community HealthCare Group (PCHG) providers for patient visits. Partners with providers and office support to provide best-in-class experience and care to our patients.

Understands, demonstrates proficiency, and trains new clinical support Care Team Members (CTMs) on all policies and procedures related to their specialty. Includes collecting patient history, performing rooming and wrap up functions, lab draws, medication management, vaccine administration and referrals. Assist providers and newer CTMs in examinations and procedures during patient visits. Clinical Leads will be expected to understand multiple specialties and back-up other leads and Office Managers as needed.

Essential Duties and Responsibilities:

• Provide front line support for clinical team, providers and other Care Team Members on service specific support and provide in the moment education on processes.
• Facilitate patient visits and ensure patients are assisted in a timely manner and maintain high patient satisfaction. Proactively identify present issues and communicate to provider.
• Clerical duties may include, but are not limited to, sending or receiving patient medical records; authorizations; obtaining lab/X-ray reports, hospital/specialists’ consultation notes, completing forms and requisitions as needed
• Lab duties may include, but are not limited to, collecting blood, tissue or other laboratory specimens, logging the specimens, and preparing them for testing
• Rooming and wrap-up duties may include, but are not limited to, recording medical information/history, taking vital signs/measurements, maintaining exam rooms, cleaning and sterilizing reuseable instruments
• Medication management duties may include, but are not limited to, medication administration, completing logbooks, and medication storage management.
• Procedural duties may include, but are not limited to, EKG, spot vision, OAE test, etc.
• Perform all duties according to policies and procedures set forth by PCHG while representing PCHG’s mission through behavior, language, and actions.
• Know peers within clinic and know where to find resources to perform duties. Reach out to Clinical Lead, Director of Nursing, Director of Risk & Compliance, and training department as needed.
• Perform only those functions for which Care Team Member is educationally prepared.
• Identify and address gaps between and amongst departments.
• Proactively address sensitive and complex patient complaints and be able to deescalate upset patients with ease and professionalism.
• Subject Matter Expert (SME) on PCHG policies and procedures. Identifying areas of opportunity to improve and provide effective solutions with the Office Manager and colleagues.
• Demonstrates proficiency in multiple departments.
• Demonstrates leadership skills
• Ensure confidentiality and HIPAA compliance at all times.
• Keep other care team members informed when situations occur that disrupts timely patient flow through site.
• Contribute to community give back initiatives and be an advocate for Premier’s mission
• Adhere to patient care needs and the core values of Premier Community HealthCare to a provide best-in-class patient experience
• Work towards attaining department goals and drive Quality Improvement / Quality Assurance (QI/QA)
• Other duties as assigned

Supervisory responsibilities:Collaborate with clinical supervisor of operations and office manager to provide oversight to the clinical support team.

Knowledge, Skills and Abilities:

• Basic understanding of medical terminology and documentation.

• Knowledge and ability to perform all Medical Assistant duties as assigned.
• Ability to work flexible hours.

• Ability to use basic mathematical skills.
• Able to perform repetitive tasks.
• Maintains a professional relationship and positive attitude with co-workers, patients, the entire organization, and the public.

• Maintains the highest professional work ethics.
• Displays enthusiasm toward the work, mission, and vision of the organization.
• Exceptional customer service skills and demonstration of empathy and compassion to a diverse patient population.
• Ability to communicate effectively, verbally and in writing with multiple levels within the organization.
• Excellent grammar, spelling and interpersonal skills.

• Exhibits honesty and ethical conduct, maintaining confidentiality and upholding Premier Community HealthCare's values in all interactions.

Qualifications:

• High School Diploma or GED

• RN, LPN, or Certified MA
• Must be licensed to practice in the State of Florida as applicable
• Current BasicLifeSupport (BLS) certification
• One (1) year of experience as a Medical Assistant, LPN, RN or deemed relevant by Human Resources. Five (5) years in a clinical role strongly preferred.
• Two (2) years at Premier Community HealthCare is strongly preferred

• Obtain and maintain Epic certification/ annual compliance throughout employment
• Obtain and maintain Annual Skills Competencies.

Working conditions and physical requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to lift 20 lbs. regularly and 30 lbs.-50 lbs. occasionally.
2. Ability to sit for long periods of time.
3. Travel to various health centers to provide coverage and support
4. Direct exposure to computer screen.
5. May be exposed to contagious/infectious diseases.