Lead Clinic Coordinator, Transplant Services

Rush University Medical Center; Chicago (IL); On-site; USD 28,000 - 44,000; Full time

Job summary

Rush University Medical Center is seeking a Clinic Coordinator Lead in the Transplant department in Chicago. The role requires coordinating clinic activities, templates, scheduling, and front-desk patient flow, while handling referrals and insurance authorizations.

The position emphasizes accurate data entry, Epic proficiency, and strong customer service within a fast-paced medical office. Equal opportunity employer with comprehensive Rush benefits.

Qualifications

• High school diploma required.
• 1-3 years of professional medical office experience.
• Basic knowledge of CPT and ICD9 codes.
• Basic computer knowledge.
• Excellent customer service and interpersonal skills.
• Attention to detail and accuracy.
• Sensitivity to patient health information and confidentiality.
• Ability to utilize EPIC efficiently.

Responsibilities

• Assist with daily questions and direction for Clinic Coordinator staff.
• Coordinate template management, scheduling, and patient check-in/check-out.
• Coordinate referrals and insurance authorizations; manage telephone activities.
• Position demonstrates Rush values and adheres to standards.
• Participate in recruitment and onboarding of clinic staff.
• Schedule staff assignments to ensure coverage and workload balance.
• Provide training and mentorship to direct reports.
• Support patient billing questions and payment plans.
• Greet patients, check-in/out, and coordinate pre-registration for insurance verification.
• Manage physician templates and EPIC-based orders and referrals.
• Ensure compliance with accreditation and regulatory bodies.

Skills

Customer service

Interpersonal skills

Attention to detail

Confidentiality

Adaptability

Teamwork

Accountability

Leadership

Communication

Education

High school diploma

Tools

EPIC

CPT/ICD9 knowledge

Job description

Rush University Medical Center is seeking a Clinic Coordinator Lead in the Transplant department in Chicago. The role requires coordinating clinic activities, templates, scheduling, and front-desk patient flow, while handling referrals and insurance authorizations.

The position emphasizes accurate data entry, Epic proficiency, and strong customer service within a fast-paced medical office. Equal opportunity employer with comprehensive Rush benefits.