LEAD - CLERICAL (11232)

First Urology; Louisville (KY); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

401(k) company contribution 7.5%

Health insurance

Vision

Company Paid Life Insurance 20k

Company Paid AD&D 20K

Company Paid Long-Term Disability 60%

6 Days Sick Time

8 Paid Holidays

10 Days Vacation Time

Milestone Checks

Cabin/Condo for vacations

Job summary

First Urology is seeking a Lead – Clerical to oversee daily front-office operations and administrative functions in a busy patient-centered practice in Louisville. This role provides leadership to clerical staff, ensures efficient scheduling, accurate records, and strong patient service delivery.

The position reports to the Area Manager and requires 3–5 years of clerical or medical office experience, with supervisory experience preferred, and proficiency in EMR and MS Office.

Qualifications

• 3–5 years of clerical or medical office experience, with prior supervisory or lead experience preferred.
• Strong knowledge of medical office procedures, scheduling systems, and insurance processes.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in EMR systems and Microsoft Office applications.

Responsibilities

• Supervise and support clerical team members, including scheduling, training, coaching, and performance monitoring.
• Coordinate front-desk operations such as patient check-in/check-out, appointment scheduling, registration, and insurance verification.
• Ensure accuracy and compliance in patient documentation, data entry, and EMR processes.
• Monitor daily workflows to identify opportunities for improved efficiency and patient satisfaction.
• Serve as a point of contact for escalated patient concerns and resolve issues professionally and promptly.
• Collaborate with clinical staff and leadership to maintain seamless communication and operational alignment.
• Assist with reporting, audits, and adherence to HIPAA and other regulatory requirements.

Skills

Clerical experience

Supervisory experience

Communication skills

Education

High school diploma or equivalent

Associate degree or higher (a plus)

Tools

EMR systems

Microsoft Office

Job description

Location(s): Dupont
Department: Clerical
Job Type: Full Time, Non-Exempt
Schedule: Monday through Friday- In Office (Day Shift)

Reports to: Area Manager

First Urology is the largest independent urology practice serving Louisville, Kentucky, and Southern Indiana, providing comprehensive care for men, women, and children across multiple locations. Our team is dedicated to delivering exceptional patient care through advanced technology, innovative treatments, and a collaborative approach that puts patients first. We offer a full spectrum of urologic services, including minimally invasive surgery, cancer care, men's and women's health, kidney stone treatment, pelvic health, imaging, pathology, clinical research, and more.

At First Urology, our people are the heart of everything we do. We foster a culture built on teamwork, respect, integrity, and continuous growth, where employees are empowered to make a meaningful impact on the lives of our patients and one another. Our commitment to investing in our team has earned us recognition as one of Business First's Best Places to Work in Louisville and Southern Indiana for 10 consecutive years, along with additional workplace honors. We offer competitive compensation, generous benefits, opportunities for professional development, and a healthy work-life balance.

If you're looking to join an organization that values excellence, innovation, compassion, and community, First Urology is a place where your career can thrive while making a difference every day. Learn more at www.1sturology.com or follow us on Facebook, Instagram, and LinkedIn.

Position Summary:

The Lead – Clerical is responsible for overseeing daily front-office and administrative operations to ensure efficient, accurate, and patient-focused service delivery. This role provides leadership and guidance to clerical staff, supports workflow optimization, and serves as a key liaison between patients, providers, and management. The Lead – Clerical ensures adherence to organizational policies, regulatory requirements, and high standards of customer service while fostering a collaborative and productive team environment.

Responsibilities

• Supervise and support clerical team members, including scheduling, training, coaching, and performance monitoring.
• Coordinate front-desk operations such as patient check-in/check-out, appointment scheduling, registration, and insurance verification.
• Ensure accuracy and compliance in patient documentation, data entry, and electronic medical record (EMR) processes.
• Monitor daily workflows to identify opportunities for improved efficiency and patient satisfaction.
• Serve as a point of contact for escalated patient concerns and resolve issues professionally and promptly.
• Collaborate with clinical staff and leadership to maintain seamless communication and operational alignment.
• Assist with reporting, audits, and adherence to HIPAA and other regulatory requirements.

Qualifications

• 3–5 years of clerical or medical office experience, with prior supervisory or lead experience preferred.
• Strong knowledge of medical office procedures, scheduling systems, and insurance processes.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in EMR systems and Microsoft Office applications.

Education and Certifications:

• High school diploma or equivalent (required); associate degree or higher a plus.
• 401(k) company contribution of 7.5% annual salary (whether you contribute or not)
• Health insurance
• Vision
• Company Paid Life insurance 20k
• Company Paid AD&D 20K
• Company Paid Long-Term Disability 60%
• 6 Days of Sick Time
• 8 Paid Holidays
• 10 Days of Vacation Time
• Milestone Checks
• Cabin/Condo for vacations

EEOC Statement:

First Urology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. May be required to undergo background check and/or drug screen.