Lead Claims Advocate – Financial Institutions

Alliant Private Client; Chicago (IL); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Alliant Insurance Services, Inc. is seeking a Claims Advocate Lead for Financial Institutions in Chicago, IL. You will oversee medium to large, complex claims, coordinate with brokers, clients, adjusters, and counsel to drive settlements and coverage positions.

The role emphasizes strategic coverage interpretation, data management, and client advocacy. You will lead claims teams, mentor staff, and develop training materials to enhance loss reporting and claims handling procedures.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Eight or more years related work experience, brokerage or carrier experience.
• CPCU, AIC and/or ARM preferred.
• Valid Fire and Casualty Broker – Agent license.
• In depth knowledge of all commonly encountered P&C insurance coverage and Risk Management concepts and techniques.

Responsibilities

• Manages claims status and prompts various parties, broker, staff, client and adjuster to take next step; including prepayment, partial payment, gather information, work with subrogation contacts.
• Partners with client legal counsel on coverage, claims and strategy for settlement;
• Manages primarily medium to large, complex claims;
• Manages and oversees claims data in database including claims updates, running claims runs, analyzing claims information and preparing information for underwriting and/or client review;
• Prepares coverage arguments for client advocacy and form coverage positions as client advocate;
• Provides adequate coverage/policy interpretation for large property and casualty claims;
• Prepares and analyzes loss valuations;
• Attends claims meetings with clients, carriers, legal counsel and adjusters to review claim status, resolve and settle issues;
• Provides follow-up calls, written correspondence and keep records of all work done on behalf of our clients;
• Partners with client on case preparation and support as needed;
• Uses negotiation skills to provide best possible outcome for clients as needed;
• Builds and establishes strong relationships with carriers, adjusters and clients;
• Develops training materials with a client and service team perspective for coverage reviews, loss reporting procedures, claims guidelines in handling various situations;
• Delivers claims training in person and in client workspace as needed;
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
• Other duties as assigned

Skills

Communication

Leadership

Problem Solving

Time Management

Interpersonal Skills

Microsoft Office

Education

Bachelor’s degree or equivalent

Job description

Alliant Insurance Services, Inc. is seeking a Claims Advocate Lead for Financial Institutions in Chicago, IL. You will oversee medium to large, complex claims, coordinate with brokers, clients, adjusters, and counsel to drive settlements and coverage positions.

The role emphasizes strategic coverage interpretation, data management, and client advocacy. You will lead claims teams, mentor staff, and develop training materials to enhance loss reporting and claims handling procedures.