Lead Claims Account Manager (Construction) – Client Advocate

The Jonus Group; Buffalo (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive benefits package

401(k)

Paid time off

Professional development opportunities

Job summary

The Jonus Group seeks an experienced Claims Account Manager to join our team in New York. You will manage claims across a construction-focused, middle-market portfolio, advocate for clients, and maintain strong relationships while leveraging AMS 360 software.

A strong background in claims handling and a P&C license (or plan to obtain within 6 months) is required, with leadership potential to guide the department as needed.

Qualifications

• Property & Casualty (P&C) broker license required or must be obtained within 6 months.
• Minimum 5 years in claims handling, preferably within an agency or as a claims adjuster.
• AMS 360 software proficiency.
• Knowledge of New York labor laws and construction sector claims processes.
• Strong communication and negotiation skills; ability to work independently.

Responsibilities

• Manage claims processes for a diverse portfolio of accounts, with a focus on construction (40%) and middle-market businesses.
• Advocate for clients by working directly with companies and adjusters to resolve claims.
• Provide exceptional customer service and maintain strong client relationships.
• Handle non-licensed administrative tasks as needed.
• Utilize AMS 360 software to manage claims and related documentation.
• Collaborate with team members and leadership to ensure seamless operations within the claims department.
• Potentially lead and manage the claims department and guide the team.

Skills

Communication

Negotiation

Independent work

Time management

Problem solving

Client focus

Tools

AMS 360

Job description

The Jonus Group seeks an experienced Claims Account Manager to join our team in New York. You will manage claims across a construction-focused, middle-market portfolio, advocate for clients, and maintain strong relationships while leveraging AMS 360 software.

A strong background in claims handling and a P&C license (or plan to obtain within 6 months) is required, with leadership potential to guide the department as needed.