Lead Centralized Staffing & Scheduling - Lourdes Hospital

easyservice; Paducah (KY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Paid time off & leave

Job summary

Mercy Health Lourdes Hospital is seeking a Centralized Staffing & Scheduling Lead to manage scheduling, staffing, and timekeeping in a dynamic 24/7 healthcare setting. You will oversee daily schedules, coordinate with nurse managers, and mobilize staff to meet urgent coverage needs.

The role emphasizes leadership in the ROC team, collaboration across stakeholders, and adherence to hospital policies. A related associate degree and healthcare staffing experience are preferred.

Qualifications

• 3 years of experience with staffing/scheduling software in a 24/7 healthcare setting (required).
• Experience leading staffing and scheduling in a centralized ROC team or similar environment.
• Ability to create and edit schedules, manage timecards, and coordinate with nurse managers.

Responsibilities

• Leads staffing and scheduling department and supports training/education.
• Provides scheduling leadership, cost containment, and stakeholder relations.
• Generates reports and resolves scheduling issues while ensuring policy compliance.
• Creates/edits unit schedules in the electronic system and assigns unit-specific roles.
• Prepares daily/shift schedules reflecting forecasted needs with nurse managers.
• Approves/denies schedule requests based on skill mix and unit needs.
• Maintains scheduling within the system and communicates urgent staffing needs.

Skills

Staff leadership

Scheduling expertise

Communication

Timekeeping

Cross-functional collaboration

Education

Associate degree in business or related field

Tools

Electronic staffing system

Job description

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours: 40

Work Shift: Days (United States of America)

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Centralized Staffing & Scheduling Lead - Lourdes Hospital

Job Summary

The Staffing & Scheduling Lead effectively leads associates in the centralized staffing & scheduling department, assists with cross training and education, and is a point person for questions and matters needing escalation. This is a working lead role, where the individual also performs scheduling, staffing, and timekeeping responsibilities. This includes creating and editing schedules to filling open shifts, timecard management, as well as mobilizing staff for daily needs that surface less than 24 hours before the start of a shift (cancellation, flexing, floating, and management of unplanned shift vacancies, as well as daily maintenance of unit/department schedules). This role utilizes an electronic staffing system platform and requires strong communication with multiple stakeholders and leaders, in addition to within the Resource Optimization Center (ROC) team.

Essential Functions

• Effectively leads associates in the staffing & scheduling department and develops/assists with training and education.
• Provides leadership in staff scheduling, cost containment, and working relationships.
• Provides reports as needed to the office manager. Follows the scheduling policy and utilizes troubleshooting skills to resolve patient scheduling issues/conflicts. Ensures others are in alignment with following established process and procedures.
• Create and edit schedules for nursing departments into the electronic scheduling system following all hospital policies, procedures, and guidelines. Assign specialty roles particular to each unit's operational needs.
• Prepares accurate daily and/or shift work schedules, which reflect forecasted needs in collaboration with nurse managers.
• Approve or deny all schedule requests based on skill mix and needs of the unit, with communication to unit managers as appropriate.
• Balance and publish schedules at the end of the self-scheduling period to ensure all skill mixes are covered for unit efficiency; determine the vacancy rate for the various roles in the department and post incentive shifts in accordance with the incentive policy for the ministry.
• Adjusts schedule to accommodate needs through acquiring additional personnel or reducing scheduled staff. Contacts available staff to best provide for unit care requirements utilizing available resources to fill open shifts.
• Within 24 hours of shift time determine complex department staffing needs and arrange appropriate coverage in the technology and communicate to the units.
• Receive sick call notifications and manage unplanned shift vacancies; evaluate market staffing as a whole system to determine needs for recruiting associates for open shifts, leveraging technology to maximize inpatient resources with minimal fiscal impact to the hospital organization.
• Maintain daily maintenance of unit/department schedules within the electronic staffing system. Effectively communicates critical or immediate staffing needs to nurse manager or their designee.
• Approve or deny all timecard requests with attestations, with communication to unit managers as appropriate.
• Assists with allocation of agency resources and other duties as assigned pertaining to contract labor.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

Associate degree in business, Data Management, or Related Field (preferred)

Licensure/Certification

None

Experience

3 years of experience with staffing/scheduling software in a 24/7 healthcare setting (required)

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders