Lead Casualty Claims Specialist — Complex Auto/Litigation

Norfolk & Dedham | Union Mutual Insurance Group; Montpelier (VT); On-site; USD 75,000 - 110,000; Full time

Job summary

Norfolk & Dedham | Union Mutual Insurance Group seeks a seasoned Casualty Claims Adjuster to oversee large, complex auto and casualty claims in Vermont. You will assess coverage, reserves, and settlements while coordinating with attorneys and police/hospital records to build a complete file.

The role requires 7+ years in casualty claims, strong business acumen, and excellent communication. Vermont licensing is preferred; collaboration and training of junior staff are also part of the duties.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum of 7 years of casualty claims handling experience.
• Strong business acumen and problem-solving abilities.
• Ability to multitask and manage multiple assignments.
• Clear verbal, telephone, and written communication skills.
• Team-oriented and professional demeanor.
• Licensing in Vermont and applicable states preferred.

Responsibilities

• Examine claims forms and records to determine coverage and limits, reserves, and contract terms.
• Handle large/complex casualty claims, including auto claims.
• Maintain timely and accurate claim file reserves and status reports.
• Attend litigation hearings, depositions, and mediations as a company representative.
• Interview insureds/claimants/witnesses and obtain recorded statements.
• Consult police/hospital records to gather claim information.
• Prepare findings and negotiate settlements with insureds/claimants/attorneys.
• Coordinate with supervisors and other staff to plan activities and share information.
• Assist training of junior adjusters and oversee daily workflows.
• Ensure compliance with licensing and fair claims practices.

Skills

Business acumen

Multi-tasking

Communication skills

Team player

Professional attitude

Listening & feedback

Licensing knowledge

Education

Bachelor’s degree or equivalent education

Tools

Estimating software

Job description

Norfolk & Dedham | Union Mutual Insurance Group seeks a seasoned Casualty Claims Adjuster to oversee large, complex auto and casualty claims in Vermont. You will assess coverage, reserves, and settlements while coordinating with attorneys and police/hospital records to build a complete file.

The role requires 7+ years in casualty claims, strong business acumen, and excellent communication. Vermont licensing is preferred; collaboration and training of junior staff are also part of the duties.