Lead Cashier: Guest Experience & Loyalty

Ulta Beauty; Willis (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Ulta Beauty in Willis, TX seeks a Lead Cashier to ensure efficient guest transactions, maintain cashwrap standards, and train new cashiers while driving loyalty and sales. The role emphasizes customer service, collaboration, and process adherence across store operations.

The position requires a passion for guest experience, strong communication, and the ability to lead and influence peers to achieve performance goals. Flexible schedule and retail acumen are valued.

Qualifications

• High school diploma is preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Meet or exceed the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
• Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to individual and store credit and loyalty goals.
• Assist in the training of new cashiers, and cross-training other associates in cashiering.
• Stand out as a leader with the ability to engage and influence peers to achieve peak productivity and performance.
• Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience, and following Ulta Beauty’s systems’ prompts.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Collaborate with managers and associates throughout the store to help grow the business.
• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to Ulta Beauty’s dress code.
• Ensure the completion of all transactions, including guest returns and associate transactions, and the proper control of all cash and media at the cashwrap according to company policies and procedures.
• Complete select register open and close functions as directed by the manager on duty.
• Maintain outstanding store standards and overall store cleanliness throughout the store, including at the cashwrap, on the salesfloor, and in the restrooms, backroom, and break area.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
• Execute other operational tasks as directed.

Skills

Guest service

Verbal communication

Written communication

Team collaboration

Customer relationships

Adaptability

Education

High school diploma

Tools

POS system

Apple devices

Job description

Ulta Beauty in Willis, TX seeks a Lead Cashier to ensure efficient guest transactions, maintain cashwrap standards, and train new cashiers while driving loyalty and sales. The role emphasizes customer service, collaboration, and process adherence across store operations.

The position requires a passion for guest experience, strong communication, and the ability to lead and influence peers to achieve performance goals. Flexible schedule and retail acumen are valued.