Lead Cashier & Guest Experience Leader

Ulta Beauty; Tomball (TX); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Ulta Beauty is seeking a Lead Cashier to drive guest experience and loyalty outcomes at the store level. The role emphasizes efficient cashwrap operations, training of staff, and collaboration with the leadership team to meet sales goals.

The position requires a passion for guest service, process excellence, and the ability to lead peers to deliver outstanding results in a fast-paced beauty retail environment. A flexible schedule is often required, including evenings and weekends.

Qualifications

• High school diploma preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Skills

POS system proficiency

Communication skills

Team collaboration

Independent work

Customer relationship building

Adaptability

Education

High school diploma

Tools

POS software

Apple devices

Job description

Ulta Beauty is seeking a Lead Cashier to drive guest experience and loyalty outcomes at the store level. The role emphasizes efficient cashwrap operations, training of staff, and collaboration with the leadership team to meet sales goals.

The position requires a passion for guest service, process excellence, and the ability to lead peers to deliver outstanding results in a fast-paced beauty retail environment. A flexible schedule is often required, including evenings and weekends.