Lead Cashier — Guest Experience Leader

Ulta Beauty; Aurora (CO); On-site; USD 23,000 - 34,000; Full time

Job summary

Ulta Beauty is seeking a Lead Cashier to drive guest service and loyalty results in a fast-paced retail environment. The role focuses on efficient transactions, training cashiers, and maintaining store standards while collaborating with the leadership team.

Responsibilities include managing cashwrap operations, pairing guests with associates for makeup applications, and contributing to sales goals through excellent service, product knowledge, and a positive guest experience daily.

Qualifications

• High school diploma is preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding store goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalising service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skin-care analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Skills

Guest service

Cash handling

Sales

Teamwork

Communication

Education

High school diploma

Job description

Ulta Beauty is seeking a Lead Cashier to drive guest service and loyalty results in a fast-paced retail environment. The role focuses on efficient transactions, training cashiers, and maintaining store standards while collaborating with the leadership team.

Responsibilities include managing cashwrap operations, pairing guests with associates for makeup applications, and contributing to sales goals through excellent service, product knowledge, and a positive guest experience daily.