Lead Cashier & Guest Experience Leader

Ulta; Simpsonville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Ulta Beauty in Simpsonville, KY seeks a Lead Cashier to ensure smooth guest transactions and uphold cashwrap standards. You will train new cashiers, cross-train associates, and drive loyalty results through outstanding guest service and sales focus.

The role emphasizes leadership in open/close register tasks, adherence to procedures, and maintaining store cleanliness, with a strong guest-centric culture and opportunities to grow within Ulta Beauty.

Qualifications

• High school diploma preferred.
• 2 years of relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.
• Proficient with basic technology (e.g., Point of Sale system and Apple devices).
• Excellent written and verbal communication.
• Strong collaboration and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships.
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Job description

Ulta Beauty in Simpsonville, KY seeks a Lead Cashier to ensure smooth guest transactions and uphold cashwrap standards. You will train new cashiers, cross-train associates, and drive loyalty results through outstanding guest service and sales focus.

The role emphasizes leadership in open/close register tasks, adherence to procedures, and maintaining store cleanliness, with a strong guest-centric culture and opportunities to grow within Ulta Beauty.