Lead Cashier: Elevate Guest Experience & Loyalty

Ulta Beauty, Inc.; Lebanon (TN); On-site; USD 16,531 - 20,664; Full time

Job summary

Ulta Beauty is seeking a Lead Cashier to manage guest transactions, maintain cashwrap standards, and assist in training new cashiers. The role emphasizes delivering an exceptional guest experience, driving loyalty, and supporting store leadership in daily operations.

The position requires readiness to greet guests, manage sales and returns, and coordinate with team members to ensure smooth store performance and adherence to company procedures.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty, and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment and personalizing service to their needs.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with an associate for makeup applications, skincare analysis, and product demonstrations to drive sales and guest experience.
• Book appointments for and support services and in-store events to deliver an unrivaled guest experience while achieving sales goals.
• Maintain replenishment, organization, and maintenance of all cashwrap displays and impulse fixtures.

Skills

Basic technology proficiency

Excellent communication

Collaboration & interpersonal skills

Independent & team work

Customer relationship building

Calm under pressure

Education

High school diploma

Tools

POS system

Apple devices

Job description

Ulta Beauty is seeking a Lead Cashier to manage guest transactions, maintain cashwrap standards, and assist in training new cashiers. The role emphasizes delivering an exceptional guest experience, driving loyalty, and supporting store leadership in daily operations.

The position requires readiness to greet guests, manage sales and returns, and coordinate with team members to ensure smooth store performance and adherence to company procedures.