Lead Cashier & Customer Experience Champion

Lowe's Companies, Inc.; Sylva (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a customer-focused associate in a Lowe's store in North Carolina. The role emphasizes assisting customers with finding and selecting merchandise, providing product information, and guiding customers through projects.

Strong cash handling and POS experience are valued, along with teamwork and safety compliance. The position involves operating registers, assisting with stocking and loading, and ensuring a positive shopping experience for customers, including price

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
• Less than 1 Year Experience using common retail technology, such as smart phones and tablets
• 1 Year Retail experience as a cashier
• Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Provides SMART customer service at all times through Lowe's customer service policies, procedures and programs
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds to customer questions by taking them to areas of the store and walking them through projects when necessary
• Communicates information to customers regarding stock, special order merchandise, feature benefits, and warranty information
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities (CSA Front End Team)
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Provides proper monetary change to CSA Front End associates for register activities
• Removes security tags, verifies product information, and bags merchandise for customers
• Assists in line vesting to help turn around time for checkout, opening additional registers when necessary
• Prepares register area at shift start/end by confirming functionality of registers and scanners
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
• Looks up product information and competitor prices for price matching
• Records all items used in the store on the store use lists
• Completes cash counting and daily reconciliation duties
• Monitors cash in drawer and cash recycler levels
• Monitors merchandise entering/leaving and assists customers or associates who trigger alarms
• Detects signs of shoplifting and communicates to management/Asset Protection
• Ensures compliance with housekeeping standards and safety programs
• Maintains safe/secure work environment including daily safety reviews
• Adheres to safety requirements and operates store equipment as needed
• Performs other duties as assigned

Skills

Customer service

Cash handling

Communication

Education

High school diploma or GED

Tools

POS systems

Smartphones/Tablets

Job description

Lowe's Companies, Inc. is seeking a customer-focused associate in a Lowe's store in North Carolina. The role emphasizes assisting customers with finding and selecting merchandise, providing product information, and guiding customers through projects.

Strong cash handling and POS experience are valued, along with teamwork and safety compliance. The position involves operating registers, assisting with stocking and loading, and ensuring a positive shopping experience for customers, including price