Lead Cashier

Ulta Beauty; West Hartford (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Ulta Beauty is seeking a Lead Cashier who will ensure efficient guest transactions and maintain high standards of service. This role involves training new cashiers and driving sales through exceptional guest experiences. Ideal candidates will have a passion for beauty, strong communication skills, and a commitment to teamwork.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and experience preferred.
• Ability to delegate, multi-task, and problem-solve.
• Passion for guest service and sales.

Responsibilities

• Ensure exceptional service by engaging guests and personalizing their experience.
• Assist in training new cashiers and cross-training associates.
• Maintain cleanliness and organization of cashwrap displays.

Skills

Communication

Teamwork

Customer Relationship Building

Problem Solving

Education

High school diploma preferred

Tools

POS systems

Job description

Join to apply for the Lead Cashier role at Ulta Beauty

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

General Summary & Scope

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections, and cashier chat in/outs, requiring a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle and positively contributing to achieving goals.

Principal Duties & Responsibilities

The LC is a champion of Ulta Beauty’s mission, vision, and values, demonstrating them skillfully and consistently by performing the following duties and responsibilities:

Performance

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Handle sales, refunds, and exchanges courteously.
• Pair guests with an associate for makeup applications, skincare analysis, and product demonstrations to drive sales and enhance the guest experience.
• Book appointments and support the execution of services and in-store events that deliver an outstanding guest experience while meeting sales goals.
• Maintain replenishment, organization, and cleanliness of all cashwrap displays, supplies, and impulse fixtures to ensure guest readiness at all times.
• Maintain prompt, regular attendance.

People

• Support an inclusive environment that supports teammates, peers, and guests.
• Assist leadership with cashier chat ins and outs, and associate exit inspections as needed.
• Stay informed about industry trends, products, and services, and be knowledgeable about their ingredients and benefits.
• Promote the guest loyalty program, including credit and the Ulta Beauty app, with guests and team members, to meet credit and loyalty goals.
• Assist in training new cashiers and cross-training other associates.
• Engage and influence peers to achieve productivity and performance goals.
• Drive cashier accountability in delivering a personalized Ulta Beauty experience and following systems’ prompts.
• Participate in ongoing training to enable continuous professional development and sales growth.
• Collaborate with managers and store staff to grow the business.

Process

• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to dress code standards.
• Complete all transactions accurately, including returns and media control, according to company policies.
• Perform register open and close functions as directed.
• Maintain store standards and cleanliness throughout the store.
• Protect company assets and minimize loss through adherence to operational standards.
• Perform other operational tasks as assigned.

Job Qualifications

Education

• High school diploma preferred.

Experience

• 2 years of relevant work experience or equivalent combination of education and experience preferred.
• Ability to delegate, multi-task, and problem-solve.
• Passion for guest service and sales.
• Experience in exceeding sales goals and training new hires.

Skills

• Proficient with POS systems and basic technology.
• Excellent communication skills.
• Strong interpersonal skills and teamwork.
• Ability to build customer relationships and react under pressure.

Special Position Requirements

• Flexible schedule including days, evenings, weekends, and holidays.
• Must be 18 years or older.

Working Conditions

• Mobility throughout the store, including bending, lifting, and reaching.
• Frequent lifting up to 25 lbs.
• Ability to perform physical tasks throughout the shift.

Ulta Beauty is committed to an interactive process for reasonable accommodations for associates with disabilities.

We are an Equal Opportunity Employer and encourage applicants from underrepresented backgrounds to apply.