Lead Cashier

Ulta Beauty; Meriden (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Ulta Beauty is seeking a Lead Cashier responsible for enhancing guest experiences through exceptional service and efficient transaction management. This role includes training new cashiers, maintaining cashwrap standards, and driving sales and loyalty programs. Ideal candidates are passionate about guest service with relevant experience in retail environments.

Qualifications

• 2+ years relevant experience or equivalent education/experience.
• Ability to delegate, multi-task, and problem-solve.
• Passion for guest service and sales.

Responsibilities

• Ensure each guest receives exceptional service and handle transactions accurately.
• Train new cashiers and support guest loyalty programs.
• Maintain cleanliness and organization of cashwrap displays.

Skills

Communication

Interpersonal skills

Collaboration

Problem-solving

Customer relationship building

Education

High school diploma

Tools

POS systems

Job description

Join to apply for the Lead Cashier role at Ulta Beauty

Overview

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

General Summary & Scope

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in training new cashiers and cross-training other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position drives loyalty results, including credit, through performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with register functions, associate exit inspections, and cashier chat ins/outs, requiring a passion for guest experience, process excellence, and delivering exceptional results by engaging guests on our Loyalty Life Cycle and contributing to goal achievement.

Principal Duties & Responsibilities

The LC demonstrates Ulta Beauty’s mission, vision, and values by performing the following duties:

Performance

• Contribute to meeting or exceeding store goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink.
• Ensure each guest receives exceptional service by greeting, engaging, personalizing service, and recommending products/services.
• Handle sales, refunds, and exchanges courteously.
• Assist in makeup applications, skincare analysis, and product demonstrations to enhance guest experience and drive sales.
• Book appointments and support in-store events to deliver an exceptional guest experience.
• Maintain replenishment, organization, and cleanliness of all cashwrap displays, supplies, and fixtures.
• Maintain regular attendance.

People

• Support an inclusive environment for teammates and guests.
• Assist leadership with cashier chat ins/outs and exit inspections.
• Stay informed on industry trends, products, and services to better serve guests.
• Promote the guest loyalty program and create excitement around credit and loyalty goals.
• Train new cashiers and cross-train associates in cashiering.
• Engage and influence peers to achieve performance goals.
• Drive cashier accountability and participate in ongoing training.
• Collaborate with store team to grow the business.

Process

• Ensure compliance with Ulta policies, procedures, and standards.
• Adhere to dress code.
• Complete all transactions accurately and control cash/media according to policies.
• Perform register opening/closing as directed.
• Maintain store cleanliness and standards throughout.
• Protect assets and minimize loss.
• Perform other operational tasks as assigned.

Job Qualifications

Education

• High school diploma preferred.

Experience

• 2+ years relevant experience or equivalent education/experience.
• Ability to delegate, multi-task, and problem-solve.
• Passion for guest service and sales.
• Experience in exceeding sales goals and training new hires.

Skills

• Proficient with POS systems and technology.
• Excellent communication skills.
• Strong interpersonal and collaboration skills.
• Ability to work independently and in a team.
• Build and maintain customer relationships.
• React under pressure and adapt to situations.

Special Position Requirements

• Flexible schedule including days, evenings, weekends, holidays.
• Must be 18+ years old.

Working Conditions

• Mobility and physical activity throughout the store.
• Frequent bending, lifting up to 25 lbs., and other physical tasks.
• Engagement in safety and loss prevention practices.

Ulta Beauty is an Equal Opportunity Employer. We encourage applicants from all backgrounds to apply. We consider qualified applicants regardless of criminal history, in accordance with applicable laws.