Lead Cashier

Ghirardelli Chocolate Company; San Francisco (CA); On-site; USD 44,000 - 48,000; Full time

Job summary

Ghirardelli Chocolate Company is looking for a Cashier Supervisor in San Francisco. The role involves managing daily store operations, ensuring customer service excellence, and supporting a dynamic team. Candidates should have experience in retail or restaurant management and strong leadership skills.

Responsibilities include overseeing store activities, managing team schedules, and maintaining high standards of cleanliness and safety. The position offers competitive pay starting at $22.00/hr.

Qualifications

• Effective communication in oral and written forms.
• Experience in team building and leadership.
• Ability to manage time and work independently.
• Familiarity with business forecasting.

Responsibilities

• Manage store operations for effective team support.
• Monitor sales and service standards.
• Ensure cleanliness and safety in the store.
• Assist with staff management and scheduling.

Skills

Oral and written communication

Team-building skills

Time management

Business forecasting

Point of sale systems

Retail management techniques

Education

High school diploma or GED

1+ years in fast-paced environment

Tools

MICROS

Job description

Cashier Supervisor

Ghirardelli’s employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America’s #1 premium chocolate company.

The Supervisor will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.

Scope of Responsibilities

Store Management

• Ensures the well‑being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
• Effectively and timely communicates with all levels of the organization by following company standards of team‑building, recognition, and professionalism
• Works closely with store managers and general manager

Restaurant and Retail Operations

• Effectively prioritizes daily store activities under the direction of the general manager
• Manages operations of total sales floor or sales units (e.g., cash/wrap, retail, or fountain areas) and ensures employees are optimizing resources and strategically placed
• Serves a principal point of contact with Corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leaves
• Upholds the values of exemplary customer service by modeling behavior and leadership
• Monitors sales and labor cost issues in real‑time with a goal to maximize profitability without sacrificing customer service
• Responds in a timely manner to all escalated customer service issues
• Maintains high standards of cleanliness, food/product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed
• Properly uses MICROS system and its functionality

People Management

• Assists with payroll, scheduling, interviewing, selection, in‑service training, under the auspices of the general manager and in conjunction with the human resources and payroll departments
• Develops employees using coaching, mentoring, and empowerment practices
• Handles basic employee relations functions, including discipline or suspensions as needed under the direction of the general manager
• Serves as a general resource and role model for employees

Specific Knowledge and Skills

• Clear, professional, and effective oral and written communication
• Team‑building skills of empathy, rapport‑building, delegation, and empowerment
• Ability to manage time effectively and be self‑directed under minimal supervision
• Ability to conduct evidence‑based business forecasting for sales and resource needs
• Familiarity with point of sale systems, such as MICROS
• Knowledge of restaurant or retail management techniques

Education and Work Experience

• High school diploma or GED preferred
• One or more years of related experience in a fast‑paced restaurant or retail environment with six or more months as a supervisor preferred

Working Conditions

• Rare to occasional ability to lift and carry up to 50 pounds
• Ability to travel to various locations across the country

Starting Pay: $22.00/hr