Fountain Supervisor - GCM

Ghirardelli Chocolate; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Ghirardelli Chocolate seeks a Stores Supervisor for our Restaurant and Retail division in San Francisco. You will support the general manager and management team to deliver exceptional customer service, maximize profitability, and maintain the brand standards across the store.

The role requires managing daily store activities, staffing, coaching Chocolaters, and ensuring safety and food/product quality while upholding Ghirardelli’s reputation as America’s premium chocolate company.

Qualifications

• High school diploma or GED required.
• 1+ year experience in fast-paced restaurant/retail.
• 6+ months supervisory experience preferred.
• Ability to manage time effectively and be self-directed.

Responsibilities

• Oversee store operations and maintain high service standards.
• Assist general manager with payroll, scheduling and training.
• Monitor safety, cleanliness, and branding requirements.
• Respond to escalated customer service issues and optimize labor costs.

Skills

Communication

Team building

Forecasting

Time management

Coaching

Employee relations

Leadership

Customer service

Education

High school diploma or GED

Tools

KDS system

Job description

WHO WE AREAt Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.Job SummaryGhirardelli’s employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America’s #1 premium chocolate company.The Supervisor will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.Scope of Responsibilities:Store ManagementEnsures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and responseEffectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalismWorks closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, IT, finance, and payrollRestaurant and Retail OperationsEffectively prioritizes daily store activities under the direction of the general managerManages operations of total sales floor or sales units (e.g., cash/wrap, retail, or fountain areas) and ensures Chocolateers and optimizing resources and strategically placedServes a principal point of contact with Corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leavesUpholds the values of exemplary customer service by modeling behavior and leadershipMonitors sales and labor cost issues in real-time with a goal to maximize profitability without sacrificing customer serviceResponds in a timely manner to all escalated customer service issuesMaintains high standards of cleanliness, food/product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followedProperly uses KDS system and its functionalityPeople ManagementAssists with payroll, scheduling, interviewing, selection, in-service training, under the auspices of the general manager and in conjunction with the human resources and payroll departmentsDevelops Chocolateers using coaching, mentoring, and empowerment practicesHandles basic Chocolateer employee relations functions, including discipline or suspensions as needed under the direction of the general managerServes as a general resource and role model for ChocolateersSpecific Knowledge and SkillsClear, professional, and effective oral and written communicationTeam-building skills of empathy, rapport-building, delegation, and empowermentAbility to manage time effectively and be self-directed under minimal supervisionAbility to conduct evidence-based business forecasting for sales and resource needsKnowledge of restaurant or retail management techniquesEducation and Work ExperienceHigh school diploma or GED preferredOne or more years of related experience in a fast-paced restaurant or retail environment with six or more months as a supervisor preferredWorking ConditionsRare to Occasional ability to lift and carry up to 50 poundsAbility to travel to various locations across the countryStarting Pay: $22.00/hr