Part Time Restaurant & Retail Supervisor - Hollywood

Lindt; Los Angeles (CA); On-site; USD 26,000 - 32,000; Part time

Benefits offered by this job

Holiday pay

Free sundae or shake

Employee discount

Quarterly bonus

Tips & bonus opportunity

Job summary

Ghirardelli in Hollywood, Los Angeles, is seeking a Part Time Restaurant & Retail Supervisor to lead daily store operations, assist the general manager, and ensure exceptional guest experiences. The role covers both restaurant and retail duties, with shifts potentially before or after store hours for prep and cleaning.

Starting pay is $21.00/hr plus tips and bonus opportunities, holiday pay, and an employee discount.

Qualifications

• Clear, professional oral and written communication.
• Proven ability to lead a team in a fast-paced environment.
• Experience forecasting daily sales and staffing needs.

Responsibilities

• Oversee restaurant and retail operations with a focus on guest service.
• Monitor sales, labor costs and ensure profitability without compromising service.
• Assist with payroll, scheduling and team development under the GM.
• Maintain cleanliness, safety, and brand standards across the store.

Skills

Communication

Team leadership

Time management

Forecasting

POS systems

Education

High school diploma or GED

Tools

MICROS POS

Job description

## Part Time Restaurant & Retail Supervisor - HollywoodApplyremote type: Onsitelocations: Los Angeles, Californiatime type: Part timeposted on: Posted Yesterdayjob requisition id: JR103010**WHO WE ARE** At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to *Making Life A Bite Better* inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.**Job Summary****Starting Pay – $21.00/hr + Tips & Bonus Opportunity!****Holiday Pay – 1.5x pay for worked holidays!****Free Sundae or shake on every Shift!!****Employee Discount – 50% off everything!****Quarterly Bonus opportunity!!****Shifts could be up to 2 hours before/after store hours for prep/cleaning.****Restaurant/Retail Supervisor – this position will perform all restaurant and retail duties.**Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.The Supervisor will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.### **Store Management*** Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response* Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism* Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, IT, finance, and payroll**Restaurant and Retail Operations*** Effectively prioritizes daily store activities under the direction of the general manager* Manages operations of total sales floor or sales units (*e.g*., cash/wrap, retail, or fountain areas) and ensures Chocolateers and optimizing resources and strategically placed* Serves a principal point of contact with Corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leaves* Upholds the values of exemplary customer service by modeling behavior and leadership* Monitors sales and labor cost issues in real-time with a goal to maximize profitability without sacrificing customer service* Responds in a timely manner to all escalated customer service issues* Maintains high standards of cleanliness, food/product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed* Properly uses MICROS system and its functionality**People Management*** Assists with payroll, scheduling, interviewing, selection, in-service training, under the auspices of the general manager and in conjunction with the human resources and payroll departments* Develops Chocolateers using coaching, mentoring, and empowerment practices* Handles basic Chocolateer employee relations functions, including discipline or suspensions as needed under the direction of the general manager* Serves as a general resource and role model for Chocolateers### **Specific Knowledge and Skills*** Clear, professional, and effective oral and written communication* Team-building skills of empathy, rapport-building, delegation, and empowerment* Ability to manage time effectively and be self-directed under minimal supervision* Ability to conduct evidence-based business forecasting for sales and resource needs* Familiarity with point of sale systems, such as MICROS* Knowledge of restaurant or retail management techniques**Education and Work Experience*** High school diploma or GED preferred* One or more years of related experience in a fast-paced restaurant or retail environment with six or more months as a supervisor preferred**Working Conditions*** Rare to Occasional ability to lift and carry up to 50 pounds* Ability to travel to various locations across the country