Lead Cashier

Ulta Beauty; Missouri City (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A forward-thinking company is seeking a Lead Cashier who thrives in a vibrant environment. This role focuses on enhancing the guest experience through exceptional service and efficient transaction management. You will lead by example, training new cashiers and ensuring compliance with operational standards. Your passion for beauty and guest service will drive sales and foster loyalty, making each interaction memorable. Join a team where your contributions are valued and where you can grow professionally while being part of a dynamic retail atmosphere.

Qualifications

• 2+ years of relevant work experience or equivalent education preferred.
• Proven ability to delegate, multi-task, and problem-solve.

Responsibilities

• Ensure exceptional service by greeting and engaging each guest.
• Support leadership with cashier functions and associate training.

Skills

POS systems proficiency

Excellent communication

Collaboration skills

Customer relationship building

Adaptability under pressure

Education

High school diploma

Job description

Join to apply for the Lead Cashier role at Ulta Beauty

1 week ago Be among the first 25 applicants

Join to apply for the Lead Cashier role at Ulta Beauty

Get AI-powered advice on this job and more exclusive features.

Overview

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

General Summary & Scope

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle and positively contributes to achieve goals.

PRINCIPAL DUTIES & RESPONSIBILITIES

The LC is a champion of Ulta Beauty’s mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Handle sales, refunds, and exchanges courteously.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

People

• Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
• Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed.
• Stay informed regarding new and existing industry trends, products, and services, and be knowledgeable about their ingredients and benefits to better serve guests.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, and create excitement and accountability to individual and store credit and loyalty goals.
• Assist in training new cashiers and cross-training other associates in cashiering.
• Engage and influence peers to achieve peak productivity and performance.
• Drive cashier accountability in delivering a personalized Ulta Beauty brand experience, following Ulta Beauty’s systems’ prompts.
• Participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Collaborate with managers and associates to help grow the business.

Process

• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to the dress code.
• Complete all transactions properly, including guest returns and associate transactions, and control all cash/media according to policies.
• Perform select register open and close functions as directed.
• Maintain store standards and cleanliness throughout the store.
• Protect company assets and minimize loss through adherence to standards and operating procedures.
• Execute other operational tasks as directed.

Job Qualifications

Education

• High school diploma preferred.

Experience

• 2 years of relevant work experience or equivalent education and experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Knowledge and passion for guest service and selling.
• Experience in addressing guest concerns professionally.
• Experience exceeding sales goals and training new hires.

Skills

• Proficient with technology (e.g., POS systems, Apple devices).
• Excellent communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain customer relationships.
• Adaptability and good judgment under pressure.

Special Position Requirements

• Flexible schedule including days, evenings, weekends, and holidays.
• The role is for 18+ years old applicants.

WORKING CONDITIONS

• Mobility throughout the store, including twisting and bending.
• Frequent lifting up to 25 lbs.
• Continuous object manipulation.
• Engagement in the interactive process for reasonable accommodations if needed.

Ulta Beauty is an Equal Opportunity employer, encouraging diverse applicants and prohibiting discrimination based on protected statuses.