Lead Cashier

Wasson Nursery Inc; Fishers (IN); On-site; USD 25,000 - 33,000; Full time

Job summary

Wasson Nursery Inc. in Fishers, Indiana, is seeking a seasonal full-time Lead Cashier to guide the checkout area and ensure an exceptional shopping experience. You will direct cashiers, manage transactions, and support the Customer Experience Manager with daily operations and training.

Develop working knowledge of plant material, including house plants, to assist customers and support the retail team. The role emphasizes teamwork, accuracy, and friendly service, helping with returns, promotions,

Responsibilities

• Lead the daily front-end operation and serve as the primary support resource for cashiers
• Deliver exceptional customer service and assist with resolving customer concerns
• Train, coach, and support cashiers on company procedures and service standards
• Reinforce performance expectations and promote a positive team environment
• Support scheduling needs and communicate operational concerns to the Customer Experience Manager
• Develop working knowledge of plant material, including house plants, to assist customers and support the retail team
• Serve as a front-line resource for customer inquiries, directing calls and requests to the appropriate department
• Ensure accurate and efficient processing of customer transactions
• Support opening and closing procedures, register accountability, and cash handling standards
• Monitor front-end efficiency and maintain clean, organized checkout areas
• Assist with returns, exchanges, promotions, merchandising, and inventory support
• Support administrative functions including scheduling, communication, and operational documentation
• Collaborate with store leadership to ensure smooth daily operations and achieve retail performance
• Perform additional duties as assigned

Job description

This role is a seasonal full-time position. Hours may vary during off-season customer traffic. The Lead Cashier serves as the front-line leader of the checkout experience, ensuring exceptional customer service, accurate transaction processing, and efficient front-end operations. This role supports the Customer Experience Manager by providing daily direction to cashiers, assisting with training, resolving customer concerns, maintaining register accountability, and helping create a welcoming shopping experience. The Lead Cashier leads by example while supporting overall store sales, operational excellence, and team performance.

Key Responsibilities Front-End Leadership and Customer Experience

• Lead the daily front-end operation and serve as the primary support resource for cashiers
• Deliver exceptional customer service and assist with resolving customer concerns
• Train, coach, and support cashiers on company procedures and service standards
• Reinforce performance expectations and promote a positive team environment
• Support scheduling needs and communicate operational concerns to the Customer Experience Manager
• Develop working knowledge of plant material, including house plants, to assist customers and support the retail team
• Serve as a front-line resource for customer inquiries, directing calls and requests to the appropriate department

Retail Operations and Cash Management

• Ensure accurate and efficient processing of customer transactions
• Support opening and closing procedures, register accountability, and cash handling standards
• Monitor front-end efficiency and maintain clean, organized checkout areas
• Assist with returns, exchanges, promotions, merchandising, and inventory support
• Support administrative functions including scheduling, communication, and operational documentation
• Collaborate with store leadership to ensure smooth daily operations and achieve retail performance
• Perform additional duties as assigned