Lead Cashier

Gabriel Group; Fishers (IN); On-site; USD 22,000 - 25,000; Full time

Job summary

Wasson Nursery in Fishers, IN is seeking a seasonal Lead Cashier to manage front-end operations and deliver exceptional service. This full-time, non-exempt role supports daily checkout and customer experience, coordinating cashiers and training while helping maintain a welcoming store environment.

Hours vary by season; base pay is $16.00 - $18.00 per hour. The position requires a high school diploma and 1-3 years of retail or cashier experience, plus strong communication and cash handling skills.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of retail, customer service, or cashier experience preferred.
• Strong communication and interpersonal skills with the ability to build positive relationships with customers and team members.
• Demonstrated ability to handle cash accurately and maintain attention to detail.
• Ability to stand, walk, lift and perform physical retail duties throughout the day.

Responsibilities

• Lead the daily front-end operation and serve as the primary support resource for cashiers.
• Deliver exceptional customer service and assist with resolving customer concerns.
• Train, coach, and support cashiers on company procedures and service standards.
• Reinforce performance expectations and promote a positive team environment.
• Support scheduling needs and communicate operational concerns to the Customer Experience Manager.
• Develop working knowledge of plant material to assist customers and support the retail team.
• Serve as a front-line resource for customer inquiries, directing calls and requests to the appropriate department.
• Ensure accurate and efficient processing of customer transactions.
• Support opening and closing procedures, register accountability, and cash handling standards.
• Monitor front-end efficiency and maintain clean, organized checkout areas.
• Assist with returns, exchanges, promotions, merchandising, and inventory support.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Organizational skills

POS proficiency

Attention to detail

Flexible schedule

Leadership

Education

High school diploma or equivalent

Job description

• Location 13279 126th Street,Fishers, IN, 46037,United States


• Base Pay $16.00 - $18.00 / Hour


• Employee Type Full Time Non-Exempt

Contact information

• Name Jacob


• Email [e-mail]

Description

***This role is a seasonal full-time position. Hours may vary during off-season customer traffic.***

The Lead Cashier serves as the front-line leader of the checkout experience, ensuring exceptional customer service, accurate transaction processing, and efficient front-end operations.This role supports the Customer Experience Manager by providing daily direction to cashiers, assisting with training, resolving customer concerns, maintaining register accountability, and helping create a welcoming shopping experience.The Lead Cashier leads by example while supporting overall store sales, operational excellence, and team performance.

Key Responsibilities

Front-End Leadership and Customer Experience:

• Lead the daily front-end operation and serve as the primary support resource for cashiers


• Deliver exceptional customer service and assist with resolving customer concerns


• Train, coach, and support cashiers on company procedures and service standards


• Reinforce performance expectations and promote a positive team environment


• Support scheduling needs and communicate operational concerns to the Customer Experience Manager


• Develop working knowledge of plant material, including house plants, to assist customers and support the retail team


• Serve as a front-line resource for customer inquiries, directing calls and requests to the appropriate department

Retail Operations and Cash Management:

• Ensure accurate and efficient processing of customer transactions


• Support opening and closing procedures, register accountability, and cash handling standards


• Monitor front-end efficiency and maintain clean, organized checkout areas


• Assist with returns, exchanges, promotions, merchandising, and inventory support


• Support administrative functions including scheduling, communication, and operational documentation


• Collaborate with store leadership to ensure smooth daily operations and achieve retail performance


• Perform additional duties as assigned

Requirements

• High school diploma or equivalent required


• 1-3 years of retail, customer service, or cashier experience preferred


• Strong communication and interpersonal skills with the ability to build positive relationships with customers and team members


• Demonstrated ability to handle cash accurately and maintain attention to detail


• Ability to effectively resolve customer concerns while maintaining a professional and positive demeanor


• Strong organizational skills with the ability to prioritize tasks and work in a fast-paced environment


• Basic computer and point-of-sale (POS) system proficiency


• Ability to work a flexible schedule, including weekends, holidays, and seasonal peak periods


• Ability to stand, walk, lift, and perform physical retail duties throughout the day