Lead Cashier

Pilot Flying J; Duncan (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated team members to join their guest services team. This role involves processing transactions, leading a small team, and ensuring top-notch customer service. The ideal candidate will thrive in a fast-paced environment, handling cash and credit transactions while addressing guest needs. With a commitment to excellence, this company values its team members and fosters a supportive work culture. If you're passionate about providing exceptional service and enjoy working in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Experience in cash handling and customer service is essential.
• Ability to lead a small team and manage transactions effectively.

Responsibilities

• Lead a shift of cashiers and ensure smooth transaction processing.
• Handle guest complaints and maintain a clean work area.

Skills

Cash Handling

Customer Service

Conflict Resolution

Sales Techniques

Education

High School Diploma

Job description

• Position Category: Guest Services (FIELD-GUESTSRVC)

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Pay Rates Starting between: $11.54 - $16.08 / hour

The purpose of this job is to process merchandise and fuel transactions.

Essential Functions include:

Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions

Complete end-of-shift reports and close out procedures

Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)

Maintain an organized and clean work area

Use suggested selling methods to promote and sell products

Ensure quality service is delivered to every guest

Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management

Complete Western Union transactions, customer refunds, and other more complex transactions

Determine break schedules and team member placement during shift

Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.

Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level

Ensure all activities are in compliance with rules, regulations, policies, and procedures