Lead Case Manager, Youth & Family Services

National Youth Advocate Program; Madison (WI); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

33 Paid days off

Healthcare benefits

Pet insurance

401(k)

Summer hours off

Mileage reimbursement

Phone allowance

Student loan repayment assistance

CEU and ongoing trainings

Job summary

National Youth Advocate Program in Madison, WI is seeking a Lead Case Manager to guide case management services and support staff, ensuring safe, timely release and positive outcomes for youth and families served.

The role requires a Master’s degree or a bachelor’s with relevant supervisory experience; bilingual English/Spanish; valid driver’s license; and strong computer skills. NYAP offers competitive salaries and generous benefits, plus ongoing trainings and retirement planning.

Qualifications

• Master’s degree in behavioral sciences, human services, or social services.
• Bachelor’s degree with at least 3 years of supervisory/case management experience.
• Bilingual English/Spanish fluency.
• Valid driver’s license and reliable vehicle.
• Proficient computer skills and software use.

Responsibilities

• Coordinate case management and safe release services.
• Provide supervision and mentoring to case management staff.
• Train and supervise staff.
• Support cross-functional service delivery and travel as needed.
• Maintain caseloads and participate in CQI activities.
• Foster relationships with foster parents and sponsors.
• Ensure training compliance and safety planning.
• Perform other duties as requested.

Skills

Supervisory experience

Bilingual English/Spanish

Case management

Education

Master’s degree in behavioral sciences / human services / social services

Bachelor’s degree with 3 years supervisory/case management experience

Tools

Word processing

Spreadsheet

Database programs

CRM software

Job description

National Youth Advocate Program in Madison, WI is seeking a Lead Case Manager to guide case management services and support staff, ensuring safe, timely release and positive outcomes for youth and families served.

The role requires a Master’s degree or a bachelor’s with relevant supervisory experience; bilingual English/Spanish; valid driver’s license; and strong computer skills. NYAP offers competitive salaries and generous benefits, plus ongoing trainings and retirement planning.