Lead Case Manager (Bilingual) 5K Sign On

Global Refuge; Baltimore (MD); On-site; USD 65,000 - 78,000; Full time

Job summary

Global Refuge is seeking a Lead Case Manager (Foster Care) to oversee and lead the case management team within the foster care program. This on-site role reports to the Lead Clinician and may reduce caseload during staffing transitions to maintain high-quality services.

The role requires English/Spanish fluency, a commitment to mission-driven work, and collaboration with external stakeholders for continuity of care. Sign-on bonus available to join our nonprofit team.

Qualifications

• Experience leading case management teams.
• Ability to supervise staff and coordinate on-call coverage.
• Proven communication with external stakeholders and partners.
• Strong organizational skills and adherence to timelines.

Responsibilities

• Provide direct supervision to the case management team and ensure compliance with federal and state requirements.
• Organize and manage case management and on-call schedules with supervisor input.
• Ensure youth on caseload receive mandated services (mental health, medical, educational, etc.).
• Develop assessments, service and treatment plans, progress notes, and incident reports promptly.
• Maintain accurate foster child information and documentation practices.
• Participate in weekly clinical team meetings and stakeholder engagements.
• Consult on cases with supervisor and review case plans and client progress.

Skills

Case management

Staff supervision

On-call support

Stakeholder communication

Schedule coordination

Documentation

Bilingual English/Spanish

Job description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

$5,000 Sign-On Bonus

English/Spanish (Fluency Required)

On-Site Position

Reporting to the Lead Clinician, the Lead Case Manager (Foster Care) is primarily responsible for overseeing and leading the case management team within the foster care programming to ensure adherence with job responsibilities, agency expectations, and case management timelines, while promoting a positive work environment. The Lead Case Manager will provide Case Managers and case support staff and may maintain a reduced client caseload during staffing transitions. The Lead Case Manager administers assessments, coordinates services, and provides emergency on-call support to ensure high-quality case management services. In addition to programmatic responsibilities, the Lead Case Manager will also be required to maintain communication with external stakeholders in an effective, timely, and professional manner to ensure case continuity. This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with the agency, state, and federal regulatory requirements.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for children seeking safety in the US, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Benefits

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Responsibilities/Duties

• Provide direct supervision and oversight to the case management team, ensuring compliance with federal and state requirements.
• Organize and manage case management and on-call schedules, in collaboration with the Lead Clinician and Head of Program.
• Ensure that all assigned youth on your caseload and under your supervision receive mandatory services while in care to include but not limited to mental health, medical, recreational, educational, and other supportive services in accordance with the time and documentation expectations of the program.
• Develop and complete assessments, service and treatment plans, progress notes, incident reports, and any other necessary documentation in a timely manner.
• Maintain accurate and current information on foster children in care, while ensuring contractor and the program's internal documentation practices and reporting requirements are met.
• Actively participate in weekly staff meetings with the clinical team and stakeholders.
• Attend weekly meetings with supervisor to consult on cases, review case plans and direction, and evaluate client participation and progress.