Clinical Case Manager - Global Refuge

Globalrefuge; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision first day

20 days vacation

12 days sick leave

12 paid holidays

12 weeks parental leave

12 weeks FMLA leave

403(b) with 3% company contribution +

7% employer match

Job summary

Global Refuge is hiring a Clinical Case Manager in Baltimore, MD, to provide casework and supportive services to ORR-eligible refugees and immigrants. The role emphasizes connecting clients with education, health, and job readiness resources, while maintaining regulatory compliance and effective stakeholder communication.

You will work with adults and families, leveraging community resources and delivering services in both in-person and virtual formats, with an emphasis on confidentiality and

Qualifications

• Bachelor's degree in Social Services or related field required.
• Master's degree in Social Services or related field preferred.
• Experience working with refugees, immigrants, or limited English speakers.
• Experience providing services to vulnerable individuals including refugees and immigrants, those exposed to exploitation, abuse, or trauma, preferred.
• At least two (2) years of experience in child welfare/case management strongly preferred.
• Must maintain a broad knowledge of social work principles and concepts.

Responsibilities

• Provide casework and supportive services to PC program participants.
• Coordinate referrals to medical, educational, legal, and other services.
• Develop assessments, service plans, and progress notes.
• Maintain communication with stakeholders to ensure case continuity.
• Attend staff meetings and provide ongoing education and support for caregivers.
• Prepare for court hearings if applicable.
• Adhere to federal, state, program, and agency regulations.
• Demonstrate flexibility in hours and independence.

Skills

Verbal and written communication

Interpersonal skills

Bilingual: Spanish

Bilingual: Dari/Pashto

Ability to work under stress

Confidentiality

Microsoft Office

Database management

Education

Bachelor's degree in Social Services or related field

Master's degree in Social Services or related field

Tools

Microsoft Office

Database management

Job description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

The Clinical Case Manager provides casework and supportive services to Preferred Communities (PC) program participants, including the Office of Refugee Resettlement (ORR) eligible refugees and immigrants, ensuring clients are connected to educational services, legal services, health services, job readiness programs, etc. In addition to casework and supportive services, you will also be responsible for communicating with stakeholders in an effective and timely manner to ensure case continuity. The Clinical Case Manager is expected to function effectively with moderate supervision while following the PC program policies, professional standards, and funder guidelines along with the agency, state, and federal regulatory requirements.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Responsibilities/Duties

• Ensure that all assigned clients on your caseload and under your supervision receive referrals to include but are not limited to medical, recreational, educational, and other supportive services in accordance with the time and documentation expectations of the PC program.
• Develop and completes assessments, service and treatment plans, progress notes, incident reports, and any other necessary documentation in a timely manner.
• Create a trusting and safe relationship with the client and encourage the personal growth of the client.
• Actively participate in weekly staff meetings with the clinical team and stakeholders.
• Attend, facilitate, and assist with providing ongoing education and support services to adult caregivers.
• Attend weekly meetings with supervisor to consult on cases, review case plan and direction, and evaluate client participation and progress.
• Maintain effective communication with community agencies or individuals involved in service provision.
• Attend and prepare for required court hearings (if applicable).
• Explore potential community resources and refer Case Managers and PC clients for support, as needed.
• Knowledge of and adherence to federal, state, program, and agency regulations.
• Ability to work flexible hours and work independently within the field.

Qualifications

• Bachelor's degree in Social Services or related field of study from an accredited college required.
• Master's degree in Social Services or related field of study from an accredited college, preferred.
• Experience working with refugees, immigrants, or limited English speakers.
• Experience providing services to vulnerable individuals including refugees and immigrants, those exploitation, abuse, or other forms of trauma, preferred.
• At least two (2) years of experience in child welfare/case management, strongly preferred.
• Must maintain a broad knowledge of basic principles, concepts, and methodology of social work as acquired through a bachelor's level degree or professional experience.
• Excellent verbal and written communication skills.
• Ability to work under stress or in a fast-paced environment, including crisis situations.
• Ability to provide both virtual and in-person services, including, but not limited to, services at the Global Refuge office located in Baltimore, Maryland.
• Ability to work independently and exercise a high level of confidentiality.
• Strong interpersonal skills with ability to establish effective relationships with local case management staff, headquarter staff, supervisors, and external stakeholders.
• Fluency in Spanish, Dari/Pashto, or current client language preferred; regularly required to communicate with individuals who do not speak English as their primary language;
• Proficiency in Microsoft Office applications, knowledge of database management and other computer applications.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
• Experience with and commitment to working in a diverse workforce.
• Ability and willingness to travel 20% of time.
• Pass a criminal history screen, including state and local child protection agency registries.
• Valid driver's license and clean driving record.
• Must be able to pass an FBI background check as well as a CA/N check for every state in which they have resided in the last five years.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.