Lead Case Manager

UNIVERSITY OF OKLAHOM; Oklahoma City (OK); On-site; USD 36,300 - 60,500; Full time

Job summary

UNIVERSITY OF OKLAHOM seeks a Lead Case Manager to advance care coordination and program leadership within a mission-driven team in Oklahoma City. The role emphasizes guiding a team, ensuring high-quality service delivery, and maintaining regulatory compliance.

The position requires a master's-friendly health or human services background, plus relevant case management leadership experience. A strong focus on quality improvement and collaboration with an interdisciplinary team is essential.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or other Health or Human Services related field.
• 24 months experience in case management.
• Equivalency/Substitution: Will accept an Associate's degree in Nursing in lieu of the Bachelor's degree.
• Social Work (LCSW) or Registered Nurse (RN) licensure; CCM certification preferred.

Responsibilities

• Lead and mentor Case Managers to ensure exceptional care coordination and regulatory compliance.
• Contribute to program operations, quality improvement, and service delivery standards.
• Collaborate with interdisciplinary teams to strengthen workflows and documentation.

Skills

Leadership

Case management

Mentoring

Regulatory compliance

Education

Bachelor's degree in Social Work, Psychology, Sociology, or other Health or Human Services related field

Associate's degree in Nursing in lieu of Bachelor's degree

Tools

CCM certification

LCSW or RN eligibility

Job description

Pay Range:Targeted pay up to $60,500, depending on experience.

Benefits Eligible:Yes

Work Schedule:Monday - Friday, 8:00 a.m. to 5:00 p.m.

Travel:Required

Position Introduction:

Are you an experienced case management professional who is passionate about improving lives through compassionate care, collaborative leadership, and high-quality service delivery? If you're looking for an opportunity to expand your impact beyond an individual caseload while continuing to make a meaningful difference in the lives of those you serve, we invite you to join our team as a Lead Case Manager. This position offers the unique opportunity to blend clinical expertise with leadership responsibilities while supporting a dynamic and mission-driven case management program.

As a Lead Case Manager, you'll serve as a trusted resource for both consumers and fellow Case Managers, helping ensure exceptional care coordination, operational support, program productivity, and regulatory compliance. Your leadership will help foster a culture of collaboration, accountability, and continuous improvement while supporting the delivery of person-centered services that improve health outcomes and quality of life. Working alongside an interdisciplinary team, you'll help guide complex case management services throughout the continuum of care while mentoring and supporting fellow Case Managers in their professional development. Your expertise will help strengthen clinical decision-making, promote best practices, and ensure consistency in service delivery. Whether providing guidance on challenging cases, assisting with program initiatives, or serving as a liaison with community partners, you'll play an integral role in maintaining a high-performing and consumer-focused program.

This role extends beyond direct service delivery by providing meaningful opportunities to influence program operations and quality. You'll contribute to continuous quality improvement efforts, help ensure compliance with state and federal regulations, and support initiatives that strengthen workflows, documentation standards, and service delivery processes. Your ability to balance clinical excellence with operational oversight will help maintain program effectiveness while ensuring services consistently meet contractual, regulatory, and organizational expectations. We're seeking a leader who enjoys mentoring others and creating an environment where team members can thrive. You'll have the opportunity to provide guidance, share knowledge, and support staff development while helping maintain productivity and fostering a positive, collaborative workplace. Your leadership will directly contribute to building a knowledgeable, engaged team committed to delivering outstanding case management services. The ideal candidate is a compassionate healthcare professional with exceptional organizational, communication, and critical thinking skills who enjoys solving complex problems and driving positive change.

A master's degree in Health, Human Services, Social Work, Nursing, Public Health, Counseling, or a related field is strongly preferred, along with additional training or coursework in case management, quality improvement, regulatory compliance, or leadership. Candidates who bring experience in quality assurance, compliance monitoring, service plan review, staff mentoring, or lead-level case management responsibilities will be well positioned for success in this role. Experience working within 1915(c) Medicaid Waiver Home and Community-Based Services (HCBS) programs is highly valued, as is a strong understanding of person-centered planning, regulatory standards, and coordinated service delivery. We are looking for someone who is passionate about improving systems while never losing sight of the individuals and families we serve. If you're ready to take the next step in your career while continuing to make a meaningful impact, we'd love to hear from you. Join an organization that values innovation, teamwork, professional growth, and service excellence. Here, you'll have the opportunity to influence program success, mentor future leaders, and help shape the delivery of high-quality case management services that strengthen individuals, families, and communities across Oklahoma.

Required Education and Experience:

• Bachelor's degree in Social Work, Psychology, Sociology, or other Health or Human Services related field.
• 24 months experience in case management.

Equivalency/Substitution: Will accept an Associate's degree in Nursing in lieu of the Bachelor's degree.

Required Certifications and Licenses:

• Social Work (LCSW), Master's Prepared OR Registered Nurse (RN)
• Certified Case Manager (CCM) (allowed 1 year from hire date to obtain the CCM certification)

Department Preferences:

• One year of paid professional experience in direct service provision, care planning, and has provided services to the aging and/or disabled population.
• Certified in Case Management Master's degree in a Health, Human Services, Social Work, Nursing, Public Health, Counseling, or related field.
• Additional training or coursework in case management, quality improvement, regulatory compliance, or leadership preferred.
• Experience in quality assurance, compliance monitoring, service plan review, staff mentoring, or lead-level case management responsibilities.
• Experience working within 1915C Medicaid Waiver home and community-based services programs.

Hiring Contingent Upon a Background Check: Yes